Note: The job is a remote job and is open to candidates in USA. Dentsu is an international marketing and communications company. The Analyst, Customer Analytics supports customer analytics initiatives by transforming customer, transaction, and marketing data into actionable business insights, including analysis of customer behavior, audience performance, retention, loyalty, and marketing effectiveness. The role also develops reporting and dashboards, supports segmentation and campaign measurement, and presents recommendations to stakeholders.
Responsibilities
- Query and analyze customer data using SQL and other data extraction tools
- Perform data analysis using Python and visualization tools to identify trends, opportunities, and business recommendations
- Develop recurring reports, dashboards, and data quality checks
- Support customer segmentation, audience development, and campaign measurement
- Assist with A/B test design, reporting, and interpretation
- Present findings and recommendations to internal stakeholders
- Collaborate with data engineering and analytics teams to ensure data accuracy and consistency
Skills
- * Bachelor's degree in Analytics, Statistics, Economics, Mathematics, Data Science, Business Analytics, Marketing, or related field
- * 2-3 years of relevant experience
- * Proficiency in SQL required
- * Familiarity with Tableau, Power BI, or similar BI tools
- * Strong communication skills and ability to translate data into business insights
- * SQL (joins, CTEs, aggregations, window functions)
- * Advanced Excel (pivot tables, lookups, and formulas)
- * Experience querying and manipulating large datasets
- * Data visualization tools (Tableau, Power BI, Looker, or similar)
- * Strong analytical and problem-solving skills
- Experience with Python for data analysis strongly preferred
- * Python (pandas, NumPy, data cleaning, exploratory analysis, automation)
- * Experience with cloud data warehouses such as Snowflake, Databricks, or BigQuery
- * Exposure to R or SAS
- * Understanding of ETL processes and data pipelines
- * Experience with CRM, loyalty, retail, or customer behavioral datasets
Benefits
- Remote work arrangement, with required flexibility to support both East and Central Time Zones
- Temporary employees are eligible for paid holidays in accordance with dentsu policy
- Temporary employees are eligible for safe and sick time
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