Note: The job is a remote job and is open to candidates in USA. Daikin Comfort is seeking a Credit Analyst to provide commercial credit and collections functions. The role involves analyzing delinquent accounts, communicating with customers about overdue payments, and ensuring compliance with credit policies to maximize cash flow.
Responsibilities
- Maximizing company cash flow by ensuring compliance with established credit policy and collection expectation
- Contact customers regarding overdue accounts and determine reasons for non-payment
- Issue dunning letters to overdue accounts
- Reconciliation of customer accounts
- Performing required customer maintenance on accounts
- Performing required reporting
- Consult with customers to resolve complaints and verify financial and credit transactions
- Review commercial customer accounts to identify and select delinquent accounts for collection
- Evaluate customer records and recommend payment plans based on payment history, and purchase activity
- Ensures a balanced risk and revenue tradeoff consistent with credit policy and loss target expectations
- Investigates the processing activity on accounts that have exceeded the parameters set in our risk management system
- Issue credit hold notifications
- Coordinate customer credit changes with the credit department
- Recommend that accounts be shifted to a collection agency
- Recommend bad debt write-offs
- Maintain accurate records about the customer payment status
- Participate in additional projects to support ongoing business needs
Skills
- 2-5 years collections experience in a commercial environment
- High School Diploma or GED equivalent
- Associate's/Bachelor's degree or may consider relevant work experience
- Working knowledge of collections best practices and procedures and/or commercial lien laws
- Exceptional customer service skills with ability to effectively diffuse negative situations; customer relationship skills
- Strong phone etiquette with professional verbal and written communication skills
- Ability to communicate to all levels of internal management
- Strong computer skills including MS Office-Outlook, Word and Excel and data entry skills
- High level of attention to detail, strong analytical and problem-solving skills
- Effective organizational, time management and prioritization skills
- Ability to apply good judgement, strong work ethics and integrity on the job
- Ability to establish positive work relationships and effective collaboration skills
Company Overview