Note: The job is a remote job and is open to candidates in USA. Accenture Federal Services helps the US federal government strengthen national security, public safety, civilian, and military health missions through technology and ingenuity. The AI Tool Support Engineering Lead will provide comprehensive user support and program management for AFS AI Code Assist, managing helpdesk operations, program inquiries, internal resources, application services, and supporting application releases.
Responsibilities
- Enable Model Services, IAM Configurations, Vendor Platform Support
- T1/T2 AFS IT Helpdesk Support, GenAIHub Program Inquiries
- AFS Portal / DevHub / Newsletter intranet resources management
- White glove Application services (SCRM requests, Architecture/Design help, App change management, etc.)
- New releases of AFS Code Cred & Code Cred Installer and other supporting applications
Skills
- Helpdesk ticketing systems (ServiceNow, Jira Service Management, Zendesk)
- T1/T2 support methodologies and escalation procedures
- Customer service best practices and SLA management
- Issue tracking, documentation, and resolution
- Technical writing and documentation
- Content management systems (SharePoint, Confluence, WordPress)
- Email marketing and newsletter platforms
- Stakeholder communication and relationship management
- Understanding of AI code generation tools and workflows
- Developer tools and IDE environments
- Common coding assistant use cases and limitations
- Basic troubleshooting of AI-generated code
Benefits
- A collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more
Company Overview