Note: The job is a remote job and is open to candidates in USA. HiddenLayer protects technologies from adversarial AI attacks through AI security solutions. The Solutions Architect Post-Sales role supports customers after the sale by deploying and integrating AI security solutions, providing technical guidance, troubleshooting issues, enabling customer teams, and translating feedback into product improvements.
Responsibilities
- Customer Onboarding & Deployment: Partner with customers to design and implement secure deployments of our AI security solutions, ensuring seamless integration into their environments (cloud, on-prem, or hybrid)
- Technical Guidance & Iteration: Provide expert technical consultation on infrastructure, containerization (Docker/Kubernetes), and cloud networking. Help customers rapidly iterate and adopt best practices for secure AI operations
- Customer Success Ownership: Act as the primary technical point of contact post-sale, ensuring customers derive ongoing value, achieve their security objectives, and successfully scale their deployments
- Troubleshooting & Optimization: Diagnose and resolve customer issues, optimize configurations, and proactively identify opportunities for improvement
- Enablement & Training: Deliver hands-on workshops, training sessions, and technical documentation to empower customer teams to be self-sufficient with our products
- Feedback Loop: Capture customer feedback and collaborate with product management, engineering, and research teams to inform roadmap priorities and product enhancements
Skills
- Proven experience in a post-sales, customer success, or solutions engineering role (AI, security, or cloud-based products preferred)
- Strong experience with Docker and containerized workloads; familiarity with Kubernetes is highly desirable
- Hands-on cloud experience (AWS, Azure, or GCP), including cloud networking concepts and Infrastructure as Code (IaC)
- Python programming experience required; familiarity with AI/ML workflows (LangChain, LangGraph, MLOps tools) is a plus
- Skilled at troubleshooting technical issues and guiding customers through iterative solution design
- Excellent interpersonal and communication skills; comfortable working with both technical and business stakeholders
- Self-motivated, adaptable, and passionate about helping customers succeed
- Remote [within the US]- preferably West Coast
Benefits
- Fully remote work arrangement for a completely remote global team, with intentional team gatherings a couple of times a year.
- Generous stipend for home office setup.
- Annual home office upgrades.
- Monthly stipend for internet and phone expenses.
- Five health insurance options, including options fully subsidized by HiddenLayer.
- Vision benefits.
- Dental benefits.
- 401(k) offerings.
- Unlimited and flexible time off for all salaried employees.
- 15 paid company holidays.
- Dedicated learning and development fund for training, conferences, certifications, and industry events.
Company Overview
Company H1B Sponsorship