Note: The job is a remote job and is open to candidates in USA. CM.com connects conversations, customer data, and payments with AI Agents to help companies deliver personalized customer journeys at scale. The AI Sales Solutions Engineer will serve as the technical lead for the US region, translating CM.com’s AI-powered customer engagement portfolio into business value through technical discovery, solution design, demos, and enablement. The role also partners with Product and Engineering to provide field insights and improve go-to-market positioning.
Responsibilities
- Act as the primary technical SME for the US region, partnering with Sales, Customer Success, and Partners to scope, demo, and position the [CM.com](http://CM.com) portfolio — including our AI Agents — against customer needs
- Lead technical discovery and solution design for prospects and customers, translating business requirements into concrete, credible [CM.com](http://CM.com) implementations
- Coach and enable colleagues and partners on the business value of CM.com’s AI capabilities through training sessions, playbooks, and hands-on support that build their technical fluency and confidence
- Represent the voice of the field back to Product and Engineering, surfacing patterns from customer and partner conversations that sharpen our roadmap and go-to-market positioning
- Use AI tools actively to improve your own work: experiment, automate, and share what works with your team
Skills
- Hands-on fluency with AI/LLM-based products and the ability to explain their business value in plain language to both technical and non-technical audiences
- A track record of running effective demos, technical discovery, and enablement sessions for sales teams, partners, and customers alike
- Fluent in English; based on the Eastern Seaboard of the United States, with the flexibility to travel approximately 10% of the time
- Genuinely curious about AI: You're actively experimenting with the newest models / products to supercharge yourself at work
- 5+ years in a technical sales engineering, solutions engineering, or pre-sales role, ideally supporting AI, SaaS, or customer engagement platforms
Benefits
- A unique 3-days Global Onboarding program in our Headquarters in the Netherlands, a deep dive into the culture of CM.com.
- Performance-based incentives.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Opportunities for professional growth and development in a fast-paced, innovative environment.
- A collaborative and inclusive company culture that values diversity and creativity.
Company Overview