Note: The job is a remote job and is open to candidates in USA. DevUpLink is seeking a reliable and detail-oriented AI Prompt and Customer Support Specialist to support e-commerce customer operations using internal software and AI-assisted tools. The role manages customer inquiries and order-related cases, reviews and improves AI-generated responses, handles basic digital artwork corrections, reports workflow issues, and assists with social media activities.
Responsibilities
- Manage customer inquiries and order-related cases from beginning to completion
- Review AI-generated responses before they are sent to customers
- Identify incorrect information, missing details, inappropriate tone, or unnecessary assumptions in AI-generated content
- Guide AI tools to improve responses when required
- Make reasonable decisions regarding customer requests within provided guidelines
- Review and make basic corrections to personalized digital artwork using image-editing and AI tools
- Identify and report software issues, workflow problems, and recurring AI errors
- Respond to social media messages and comments when required
- Assist with simple organic social media content during quieter periods
Skills
- Excellent written English and communication skills
- Strong attention to detail
- Good problem-solving and decision-making ability
- Ability to understand customer situations and communicate naturally and professionally
- Confidence using AI tools and reviewing AI-generated work critically
- Basic computer and image-editing skills
- Ability to learn new software and workflows quickly
- Patience when handling tasks that may require multiple attempts or troubleshooting
- Reliable, organized, and comfortable working independently in a remote environment
- Comfortable reviewing AI-generated customer communications involving faith, prayer, Scripture, memorials, and other sensitive topics
- Previous experience in customer support, e-commerce, or customer operations
- Experience with Canva, Photoshop, or similar image-editing tools
- Experience using generative ai tools
- Experience managing social media messages or basic content
- Full-time remote position
- Approximately 40 hours per week
- Five consistent working days per week
- Good familiarity with Christianity, common Christian beliefs, the Bible, and Scripture is preferred, as this role supports a client whose e-commerce products and customer conversations frequently involve Christian themes
Benefits
- Full-time remote position.
Company Overview