Note: The job is a remote job and is open to candidates in USA. Smart Tech Contracting delivers turnkey BAS and EPMS solutions for mission-critical colocation and hyperscale data centers through controls construction, software engineering, optimized graphics, and program-level governance. The AI Program Manager will build and govern the company-wide SmartTech.ai program by establishing AI standards, developing and deploying LLM-powered solutions, managing tools and platforms, and enabling employees through training and change management.
Responsibilities
- Establish light-touch, practical governance for AI use company-wide — acceptable-use standards, data-handling and security guardrails, and a clear tool-approval pathway — in partnership with IT and InfoSec
- Contribute to development of the innovation and idea intake (“funnel”), triaging incoming requests and prototypes and prioritizing them by value, effort, and risk
- Maintain a lightweight review cadence that keeps the program safe and consistent without slowing the people doing the work
- Raise the AI fluency of the entire company — technical and non-technical staff alike — through hands-on training, office hours, documentation, and reusable prompt and workflow libraries
- Own internal messaging and change management for SmartTech.ai: announcements, wins, and adoption campaigns that build momentum and engagement
- Coordinate the departmental AI Champions network, turning individual wins into shared, company-wide capability
- Turn ideas and prototypes into deployable, supportable solutions — designing, building, and shipping LLM-powered tools, agents, and integrations
- Serve as a hands-on power user of Claude and modern AI development tools, setting the technical bar for prompt engineering, agentic workflows, retrieval-augmented generation (RAG) over company knowledge, and API integration
- Harden and deploy high-value prototypes built by others so delivery teams can rely on them without owning their maintenance
- Design and stand up the sanctioned development environments, hosting platforms, and DevOps toolchain (source control, CI/CD, containerization, cloud hosting) that let AI solutions be built, deployed, and maintained safely and repeatably
- Replace ad-hoc, unsanctioned workarounds with secure, documented, scalable infrastructure, in coordination with IT and InfoSec
- Establish reusable patterns, templates, and reference architectures for AI application development
- Evaluate, select, and manage the company's portfolio of AI tools and platforms; map tools to specific business needs and use cases so teams adopt the right tool for the job
- Track adoption, value, and ROI; maintain a prioritized roadmap of AI investments aligned to corporate growth targets
- Manage vendor relationships, licensing, and cost, and advise leadership on build-vs-buy decisions
- Leverage AI-enabled and digital tools to enhance efficiency, reduce manual effort, and support consistent, high-quality work output
- Identify opportunities to improve processes and demonstrate a continuous learning mindset, seeking out new technologies, skills, and methods that elevate individual and team performance
- Adapt to emerging technologies and evolving digital workflows, actively supporting the integration and adoption of innovative tools across the organization
- Completion of assigned tasks and deliverables on time and on budget
- Performs other related duties as assigned
Skills
- Demonstrated experience building or maturing an AI enablement program or Center of Excellence at a similarly sized, fast-scaling company — taking it from ad-hoc adoption to governed, supported capability
- Power user of Claude (claude.ai, Claude Code, CoWork, Projects, connectors/MCP, and agentic tools) with fluency across the modern AI tool landscape (e.g., ChatGPT, Microsoft 365 Copilot, Perplexity)
- Hands-on skill designing and shipping LLM-powered applications: prompt engineering, agent and workflow design, retrieval-augmented generation (RAG), and API integration
- Application development and rapid prototyping using AI app builders and full-stack tools (e.g., Replit, Lovable) and scripting (Python)
- Development frameworks, hosting platforms, and DevOps: source control (Git), CI/CD, containerization, and cloud hosting (Microsoft Azure and others)
- Data fundamentals: relational, vector, and time-series data, knowledge bases, and data-pipeline concepts sufficient to ground AI tools in company data
- Workflow automation platforms such as Microsoft Power Automate, Copilot Studio)
- Working knowledge of AI governance and IT/OT security frameworks
- Program and change management: intake and prioritization, roadmapping, stakeholder management, and internal communications
- Ability to translate business needs into AI use cases and to teach both technical and non-technical audiences
- Skilled at using MS Office Suite (Excel, Word, Outlook, PowerPoint, Teams); knowledge of file management
- Ability to work successfully in a remote environment through effective communication and organizational skills, self-motivation, proactiveness, and resourcefulness in a distraction-free workspace
- Ability to analyze and prepare documents, reports, and correspondence
- Ability to communicate effectively in both oral and written form (technical and non-technical information) and directly with stakeholders across all levels
- Ability to work successfully as a member of a team and independently with limited supervision
- Ability to work under pressure and meet close deadlines
- Ability to effectively plan, prioritize, and delegate work
- Organizational skills, with the ability to manage multiple initiatives simultaneously
- Ability to follow company and site safety requirements
- Frequently required to remain in a stationary position and to operate a computer and other office equipment
- Frequently moving through office, lab, and critical-facility environments, including tight and confined spaces
- Occasionally descending / ascending stairs and ladders to access equipment during site visits
- On occasion required to move equipment weighing up to 25 pounds
- Up to 20%; this may include travel to any or all 50 US states
- Effective May 7, 2025, and in accordance with U.S. federal regulations for domestic air travel, a valid REAL ID (or an acceptable alternative, such as a passport) is required for travel associated with this position
- Bachelor's in Computer Science, Engineering, Information Systems, or a related discipline (or equivalent professional experience)
- 5+ years in software / AI development, technical program management, or AI/ML enablement, including hands-on delivery of AI or LLM-powered solutions
- 2+ years building, leading, or maturing an AI enablement program, Center of Excellence, or comparable initiative at a similarly sized organization
Benefits
- Remote — work virtually from anywhere in the United States
- Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option)
- Dental and vision plans
- Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26
- 401k with company match and self-directed brokerage account option
- PTO including additional paid time off during the last week of the year
- Company paid life insurance coverage for employees and their eligible dependents
- Short and long-term disability, AD&D coverage
- Professional development opportunities, tuition reimbursement and professional licensing assistance
- Paid parental leave after one year of employment
Company Overview