Note: The job is a remote job and is open to candidates in USA. Tradeweb is a global leader in electronic trading across asset classes, and they are seeking a Senior Production Support Engineer with a strong focus on applying Artificial Intelligence. The role involves improving operational efficiency and incident response within the Credit trading platform by designing AI-powered tools and collaborating with various teams.
Responsibilities
- Analyze historical production incidents and ticket data to identify recurring patterns, investigation paths, and bottlenecks
- Design and build AI-assisted tools to: Accelerate root cause identification, Summarize logs, alerts, and metrics, Suggest likely failure domains or components, Assist with incident triage and prioritization
- Partner with Production Support engineers to embed AI into day-to-day workflows, not as standalone experiments
- Develop internal tools, scripts, or lightweight services that leverage AI models to improve support efficiency
- Apply AI coding assistants to rapidly prototype, iterate, and productionize operational tooling
- Document AI-driven workflows, playbooks, and best practices for use by the wider support organization
- Measure and track impact of AI adoption (reduction in MTTR, investigation time, manual effort)
- Provide extremely high levels of availability and stability for production, demo, and test environments supporting Credit trading
- Perform deep dives into application logs, metrics, and codebases to understand system behavior and failure modes
- Support monitoring, alerting, and observability platforms (e.g., logs, dashboards, alerts)
- Work with development team and AI teams, to partner in building out new AI related features in AI
Skills
- Bachelor's degree in Computer Science, Engineering, or equivalent experience
- 10+ years of overall IT experience, with significant experience in Production Support or Site Reliability roles or DevOps roles
- Strong hands-on experience supporting large-scale, highly available financial or trading systems with complex architecture, distributed systems and system troubleshooting
- Solid programming background with experience in one or more of: C++, Python, Node.js, Scripting languages (Shell, Bash, Perl)
- Experience working with: Logging and monitoring tools (e.g. Coralogix, Grafana), Containers and orchestration (Docker, Portainer), Messaging/streaming platforms (e.g., Kafka), Databases (relational and non-relational)
- Excellent communication skills and ability to work with technical and non-technical stakeholders
- Hands-on experience using AI coding and assistant tools to build/enhance software solutions
- Practical experience applying AI to: Code analysis, Log analysis, Automation, Workflow optimization, Building MCP servers & AI Agents
- Familiarity with modern AI tooling ecosystems; preferred tools include: OpenAI, Claude, Cursor
- Ability to evaluate AI-generated outputs critically and apply them safely in production environments
- Experience building small internal tools, scripts or services that improve operational productivity
- Understanding of source control systems (e.g., Git) and collaborative development workflows
- Familiarity with ticket management systems such as ServiceNow and Jira, especially for analyzing historical incidents
- Networking knowledge, including TCP/UDP, multicast, and packet analysis tools (e.g., Wireshark)
- Experience operating in regulated or security-conscious environments
- Fixed income or bond trading domain knowledge
- Exposure to AI enablement, developer productivity, or platform engineering roles
Benefits
- Health Insurance: Highly competitive medical, dental, and vision programs
- Hybrid Environment: Our employees have the flexibility of working in the office and from home.
- Health Care and Dependent Care Flexible Spending Accounts: You may elect to set aside pre-tax earnings to pay for eligible health care and dependent day care expenses for you and your eligible family members.
- Maven Family Building Benefit: Maven offers support for fertility and preconception; pregnancy and post-partum; adoption; surrogacy and pediatrics for children up to age 10. Tradeweb provide a $10,000 lifetime reimbursement towards fertility, egg freezing, adoption and surrogacy expenses.
- Building Wealth - 401(k) Savings Plan: Employees are immediately eligible for the 401(k) plan. Participants may contribute up to 75% of eligible compensation into a traditional 401(k) and/or Roth 401(k). Tradeweb will match 100% of the first 4% of compensation that you contribute.
- This role will also be eligible to participate in Tradeweb’s discretionary bonus program.
- Pre-Tax Commuter Benefits Program
- ARAG Legal Services
- Employee Assistance Program
- Tuition Reimbursement
- Financial Wellness Tools
- Travel Assistance Benefits
- Pet Insurance
- Corporate Gym Subsidies
- Wellness Perks
- Paid Time Off and Parental Leave
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