Note: The job is a remote job and is open to candidates in USA. HealthHelper is an AI-powered operations platform for healthcare practices, and they are seeking an AI Product Operations Lead. This role involves managing AI agent performance, configuring client workflows, and collaborating with engineering to develop scalable automation systems.
Responsibilities
- Own AI agent performance - Run a weekly operating rhythm for Call Helper and other agents: review verification success, automation/containment, transfer or escalation rates, and qualitative failure modes; translate insights into prompt or configuration changes; and measure the result
- Manage configurations across clients - Configure and maintain provider scheduling rules, EHR documentation rules, agent prompts, and operational workflows. Pilot changes with one practice, validate the outcome, and roll proven patterns across the client base
- Drive automations & coordinator leverage - Partner with operations to automate existing workflows. Work to understand current processes, propose and implement automations to streamline the work our team and our clients do every day
- Design configuration systems with engineering - Work with engineering and operations to spec out the configuration tools that you and the team use to manage 1000s of AI and rules based automations
Skills
- 2-4 years of relevant experience - This experience can come from clinical or ambulatory practice operations, or from product management and product operations
- Hands-on AI fluency - Experience and expertise working with LLMs or AI agents in production settings: iterating prompts, diagnosing performance, building and running evals and automations
- Systems thinking - When the third custom configuration appears, your instinct is to design templates, inheritance, versioning, and auditability. You see the operating system behind the individual request
- Client polish - You can listen closely to a practice manager, explain an AI configuration change in clear operational language, present KPI progress credibly, and earn trust without overpromising
- Curious & Driven - We are looking for someone who wants to roll up their sleeves, work hard, and help us build a great company that brings meaningful relief to healthcare workers and better care for patients
- Work with EHRs and EHR integrations
- Wrangling healthcare data
- Ambulatory healthcare workflows
Benefits
- Meaningful equity
- Full-time remote work
- EST availability
Company Overview