Note: The job is a remote job and is open to candidates in USA. Freehand builds AI agents that handle decision-making and coordination for enterprise workflows. The AI Product Manager will define and deliver autonomous procure-to-pay and business spend management products, partnering with engineering, data science, UX, and go-to-market teams to build reliable, explainable AI agents and shape product vision, architecture, and roadmap.
Responsibilities
- Own product vision, architecture, and execution for Freehand’s AI Teams for Spend Management across key use cases: · Invoice validation & matching · Vendor onboarding & collaboration · Contract and compliance management · Dispute resolution · Cross-border payments & remittance
- Define agent design patterns—multi-capability prompting, tool orchestration, retrieval pipelines, fallback logic, and policy hierarchies—that balance accuracy, reliability, and real-world business context
- Ensure end-to-end observability, including agent health, performance monitoring, confidence scoring, and auditability of decisions
- Partner with AI/ML and data eng teams to build closed-loop training pipelines and eval sets that drive continual improvement via human-in-the-loop feedback,signal instrumentation, and structured reasoning
- Drive high-fidelity UX for AI interactions, enabling explainable, proactive, and intuitive agent experiences across interfaces (UI, email, chat, APIs)
- Lead technical conversations with enterprise architects and strategic conversations with CFOs, CIOs, and Chief Procurement Officers at Fortune 100 companies
- Author clear, actionable documentation (PRDs, solution briefs, agent blueprints) and deliver compelling product demos to internal and external stakeholders
Skills
- 4–6years in B2B product management with at least 2 years working on first products
- Experience launching agentic AI products involving:
- Multi-agent systems with explicit roles & policies mirroring enterprise auth
- Strong understanding of AI evaluation techniques (factuality, grounding, latency, hallucination minimization) and methods for improving agent accuracy and reliability in production
- Proven experience working with enterprise-scale data systems — invoice data, procurement records, contract metadata, FX/tax engines — with deep appreciation for governance, sensitivity, and compliance
- Freehand employees Work Anywhere across US & India
Benefits
- Employees work anywhere across the US and India; the role is remote and travel-first.
- As and when required, for this role, Freehand will arrange a fully-paid trip to its HQ in Chennai to meet and interact with cross-functional teams.
Company Overview