Note: The job is a remote job and is open to candidates in USA. CivicPlus is a company focused on innovation and collaboration, aiming to improve local government services. The AI Process Engineer will develop AI solutions to enhance productivity and decision-making, working closely with Professional Services and Tech Support teams to implement scalable tools and workflows.
Responsibilities
- Design, build, and maintain AI-enabled tools, workflows, and internal automations that improve team efficiency and business outcomes
- Partner with cross-functional stakeholders to identify high-value AI enablement use cases across product development, operations, support, and internal business functions
- Develop integrations between AI services, internal systems, and third-party platforms using APIs, scripting, and automation frameworks
- Translate business problems into scalable technical solutions, including prompts, orchestration logic, data pipelines, and supporting applications
- Establish and follow best practices for responsible AI usage, including security, privacy, data handling, testing, monitoring, and documentation
- Evaluate emerging AI tools, models, and platforms and recommend practical solutions aligned with CivicPlus needs and architecture
- Collaborate with engineering and data teams to ensure reliable access to the data, services, and infrastructure needed to support AI-enabled solutions
- Create and maintain documentation, technical standards, and reusable patterns that support sustainable AI adoption across teams
- Troubleshoot and optimize existing AI automations and integrations to improve reliability, performance, cost-effectiveness, and user experience
- Provide technical guidance, training, and enablement support to internal teams adopting AI-powered tools and workflows
- Participate as a collaborative member of an Agile team and contribute to continuous improvement of engineering practices and delivery standards
- Perform other duties as assigned
- Build solutions that accelerate implementation projects (project setup, project assistant, knowledge surfacing)
- Improve support ticket triage and AI-assisted resolution — meaningful resolution time reduction is a primary outcome
- Operate as a centralized resource serving Prof Services and Tech Support during transition; gradually move closer to COGS over time
- Coordinate on overlap with WBD call review and customer-facing AI tooling
Skills
- Bachelor's degree in computer science, engineering, information systems, or a related field preferred; equivalent work experience may be considered
- 5–8 years of experience in software engineering, automation engineering, data engineering, machine learning engineering, solutions engineering, or a similar technical role
- Experience building or supporting AI-enabled workflows, automations, internal tools, or system integrations
- Proficiency in at least one scripting or programming language such as Python or JavaScript
- Experience working with APIs, integration patterns, and structured and unstructured data
- Familiarity with modern AI/ML concepts, including large language models, prompt design, evaluation, and model or service integration
- Experience with cloud platforms and developer tooling used to deploy, monitor, and maintain technical solutions
- Strong problem-solving skills and the ability to balance speed, quality, security, and maintainability
- Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical stakeholders
- Experience documenting workflows, standards, and technical solutions for long-term maintainability
- Experience automating implementation, services delivery, or technical support workflows
- Familiarity with knowledge bases, ticketing systems (Zendesk, Salesforce Service Cloud, similar), and customer-facing operations
- Preferred experience with workflow automation platforms, data pipelines, governance controls, experimentation, or internal enablement and change management
- Preferred experience supporting responsible AI practices, model evaluation, or AI operations in a business environment
Benefits
- Comprehensive health insurance
- Dental insurance
- Vision insurance
- Flexible Time Off
- 401(k) plan
- And more
Company Overview