Note: The job is a remote job and is open to candidates in USA. Storyteller is a SaaS platform used by globally recognized brands in various sectors including sports and media. They are seeking an AI Operations Manager to enhance the operational quality and effectiveness of their AI tooling, ensuring that these tools are well-configured and continuously improving.
Responsibilities
- Take operational ownership of the configuration, reliability, and standards of Storyteller’s AI tools and AI platforms
- Support the AI Operations team’s response when AI tools, platforms, models, or underlying capabilities change
- Set, maintain, and improve operational standards for how AI tooling is configured, accessed, used, and monitored
- Improve visibility around AI tool configuration, platform usage, access administration, permissions, dependencies, and operational performance
- Identify weak, unstable, or high-friction areas in our AI tooling setup and help develop practical solutions that are durable and scalable
- Work with internal teams to understand where AI tooling is helping, where it is creating friction, and what needs to improve
- Give leadership clearer visibility on where the AI tooling stack is performing well, where it is fragile, and what platform or workflow changes are needed next
- Help ensure Storyteller’s AI tooling remains useful, controlled, reliable, and aligned with how the business actually works
Skills
- Demonstrable experience managing or improving technical platforms, ideally including AI tools, automation platforms, LLM-based tools, or AI-enabled workflows
- High agency and strong ownership of operational outcomes
- Strong technical judgment, especially around AI tools, platform configuration, workflows, permissions, integrations, APIs, and dependencies
- Comfort making decisions in fast-moving, ambiguous environments
- The ability to prioritise trade-offs across a technical tooling stack and act decisively
- A track record of driving operational improvements through to completion, not just identifying or proposing them
- Clear, direct communication and the confidence to uphold standards
- Genuine interest in AI tools and a strong instinct for how quickly the AI tooling environment is changing
- Good judgment about when to act independently, when to ask for input, and how to translate between user needs and platform realities
- Energy, discipline, and follow-through to operate at pace without letting important details drift
Benefits
- 🌎 Fully remote working from anywhere in South Africa!
- 🏖️ 33 Days Paid Leave and Benefits
Company Overview