Note: The job is a remote job and is open to candidates in USA. MCI is a tech-enabled business services company delivering customer experience, business process outsourcing, and technology solutions. The AI Operations Analyst will support the daily operations, performance monitoring, and continuous improvement of AI-powered solutions, while collaborating with technical teams, business stakeholders, and operations leaders to optimize AI performance and adoption.
Responsibilities
- Ensure AI systems and processes operate effectively and reliably
- Monitor AI solution performance, utilization, and operational metrics
- Track system effectiveness against business objectives and KPIs
- Identify operational issues, bottlenecks, and performance trends
- Support the resolution of operational incidents and service disruptions
- Provide actionable insights that support AI decision-making and optimization
- Analyze operational data and performance indicators
- Develop dashboards, reports, and performance summaries
- Identify opportunities for efficiency improvements
- Support data-driven decision-making processes
- Drive operational excellence across AI initiatives
- Review existing workflows and operational procedures
- Recommend improvements to processes and service delivery models
- Support implementation of optimization initiatives
- Contribute to operational best practices and standards
- Work closely with business and technical teams to ensure successful AI operations
- Collaborate with AI engineers, product teams, and operational stakeholders
- Support business users and operational teams
- Assist with issue tracking and resolution activities
- Facilitate communication between technical and non-technical teams
- Support effective management of AI operational environments
- Ensure adherence to operational standards and procedures
- Maintain documentation and operational records
- Support governance, compliance, and audit activities
- Assist with risk identification and mitigation efforts
Skills
- * Bachelor's Degree in Business, Operations Management, Information Systems, Data Analytics, Technology, or a related field
- * Minimum 3 years of experience in operations analysis, business analysis, technology operations, or related disciplines
- * Strong analytical and problem-solving capabilities
- * Experience working with performance metrics and operational reporting
- * Ability to interpret data and identify trends and opportunities
- * Experience documenting processes and operational procedures
- * Strong stakeholder management and communication skills
- * Proficiency in reporting and productivity tools
- * Strong organizational and time-management abilities
- * Ability to manage multiple priorities simultaneously
- * Experience working in cross-functional environments
- * Understanding of operational governance and performance management principles
- This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds
- * Must be authorized to work in the country where the job is based
- * Experience supporting AI, machine learning, or automation initiatives
- * Knowledge of Generative AI technologies
- * Experience with business intelligence and reporting tools
- * Familiarity with Agile delivery methodologies
- * Experience within technology, SaaS, BPO, or shared services environments
- * Knowledge of workflow automation solutions
- * Exposure to AI governance frameworks
- * Experience supporting digital transformation initiatives
Company Overview