Note: The job is a remote job and is open to candidates in USA. HCLTech is seeking an AI Lead Administrator to advance enterprise AI capabilities through innovation and creativity. The role is responsible for administering the ChatGPT Enterprise workspace, managing identity and access, supporting security and governance, enabling employee adoption, providing operational support, and reporting on enterprise GenAI usage and impact.
Responsibilities
- Administer the ChatGPT Enterprise workspace, including users, groups, roles, permissions, workspace settings, and platform configuration
- Manage workspace-level settings for GPTs, apps, connectors, workspace agents, Codex, file uploads, browsing/search, data analysis, and other enterprise features as applicable
- Configure and maintain role-based access controls, custom roles, approved tools, and access policies for different user groups
- Partner with the OpenAI account/support team for platform issues, roadmap updates, support tickets, and enterprise feature enablement
- Work with IAM teams to configure and manage SSO, SCIM, domain verification, and automated user provisioning/deprovisioning
- Coordinate with HR/IT processes to ensure joiners, movers, and leavers are handled correctly
- Maintain user groups and access tiers aligned to business function, risk level, and approved use cases
- Support troubleshooting for login, access, authentication, workspace migration, and provisioning issues
- Partner with Security, Legal, Privacy, Compliance, and Data Governance teams to define responsible use policies
- Help establish guardrails for sensitive data, confidential information, customer data, regulated data, and intellectual property
- Support audit, compliance, and usage review processes
- Maintain approved-use and restricted-use guidance for employees
- Review and help govern custom GPTs, connectors, workspace agents, and third-party app integrations
- Support enterprise controls such as RBAC, connector access, compliance logging, and IP allowlisting where applicable
- Lead employee onboarding and enablement for ChatGPT Enterprise
- Create training materials, office hours, FAQs, quick-start guides, and use-case playbooks
- Partner with business functions to identify high-value productivity, analytics, engineering, operations, HR, marketing, finance, and customer support use cases
- Build a community of practice or champion network across departments
- Track adoption, usage patterns, feedback, and areas where additional enablement is needed
- Serve as the primary point of contact for ChatGPT Enterprise operational support
- Triage user issues related to access, permissions, GPTs, connectors, files, data analysis, workspace settings, and feature usage
- Create support processes, escalation paths, knowledge articles, and governance workflows
- Monitor platform changes, release notes, new features, risks, and admin-impacting updates
- Partner with service desk teams to define L1/L2/L3 support responsibilities
- Track adoption, active users, feature usage, support tickets, training completion, and business impact
- Provide regular reporting to IT, business, security, and executive stakeholders
- Define KPIs for enterprise GenAI adoption, such as productivity gains, use-case maturity, responsible usage, and risk reduction
- Identify underused areas and recommend improvement actions
Skills
- • 5+ years of experience in enterprise SaaS administration, IT operations, collaboration tools, data platforms, or enterprise application support
- • Experience administering tools such as Microsoft 365, Google Workspace, Slack, ServiceNow, Atlassian, Databricks, Salesforce, or similar enterprise platforms
- • Strong understanding of identity and access management concepts, including SSO, SCIM, RBAC, groups, permissions, and user lifecycle management
- • Good understanding of enterprise security, privacy, compliance, and data governance principles
- • Experience supporting large-scale enterprise rollouts, change management, training, and user adoption
- • Ability to work with cross-functional stakeholders including Security, Legal, HR, IT, Data, Engineering, and business teams
- • Strong documentation, communication, troubleshooting, and stakeholder management skills
- • Basic understanding of generative AI, prompt engineering, responsible AI, and enterprise AI risks
Benefits
- Eligible for performance-based bonuses subject to company policies
- Medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance, subject to company policies
- Employee assistance program
- 401(k) retirement plan
- 10 days of paid time off per year
- Need-based leave with no designated number of leave days per year for some positions
- 10 paid holidays per year
- USA/Remote work arrangement
- Transparent communication with senior-level employees
- Learning and career development programs at every level
- Opportunities to experiment in different roles or pivot industries
- Unlimited opportunities to find the role that fits you best
Company Overview
Company H1B Sponsorship