Note: The job is a remote job and is open to candidates in USA. Aventis Solutions is working on behalf of a high-growth hospitality holding company undergoing a major transformation across data, digital technology, customer experience, and AI. The AI & Digital Analytics Lead will identify and develop high-value AI and analytics opportunities, collaborate with technology and business teams, and help move solutions from experimentation into production. The role will also connect digital analytics and AI initiatives to commercial outcomes such as revenue growth, customer retention, operational efficiency, and improved customer experiences.
Responsibilities
- You’ll help identify where AI and advanced analytics can create genuine value, then work with technology and business teams to turn those opportunities into production solutions
- You’ll be asking much bigger questions, such as:
- Where can AI fundamentally change the customer journey?
- What could we predict before the customer tells us?
- Where can intelligent automation remove friction from the business?
- How can we use our data to create more personalised experiences?
- And perhaps most importantly, which AI ideas are genuinely worth investing in?
- You'll have the freedom to explore those questions, work with talented technology and data teams, and help take promising ideas from experimentation through to real-world deployment
Skills
- Experience delivering analytics, machine learning, AI, or digital intelligence initiatives within a complex organisation. You understand how to move from an interesting idea to something that creates measurable business value
- Strong understanding of customer behaviour, digital journeys, experimentation, conversion, personalisation, segmentation, and performance analytics
- Strong understanding of modern data environments and how analytics connects with data engineering, cloud platforms, APIs, data warehouses, and enterprise technology
- Analytical capability using Python and SQL, with the ability to work independently with data and collaborate effectively with data engineers and software teams
- Ability to identify high-value opportunities for AI across customer experience, marketing, operations, revenue optimisation, personalisation, forecasting, automation, and internal productivity
- Comfortable prototyping new ideas, testing emerging technologies, measuring outcomes, and quickly determining what is worth scaling
- Ability to communicate complex analytical and AI concepts to senior commercial and technology stakeholders without drowning them in technical detail
- Strong understanding that AI is ultimately about business outcomes. You'll be expected to connect analytics and AI initiatives to revenue growth, customer retention, operational efficiency, cost reduction, or improved experiences
- Experience mentoring analysts, data scientists, engineers, or other technical professionals, with the ability to influence teams even where you don't directly manage them
- Experience working across digital products, websites, mobile applications, or customer platforms is highly desirable
- Experience experimenting with LLMs, OpenAI, Azure AI, AI agents, RAG, intelligent automation, or AI-enabled customer experiences would be highly advantageous
- Experience with platforms such as Snowflake, Databricks, Azure, AWS, or similar technologies is valuable
Benefits
- 20% annual bonus
- Comprehensive healthcare
- Retirement benefits
- Additional long-term incentives
- Remote-based
- Clear opportunity to progress into Senior Manager, Director of AI & Analytics, Head of AI, or broader Data and Digital leadership as the function scales
Company Overview