Note: The job is a remote job and is open to candidates in USA. Cengage is an education technology company focused on helping learners through digital products, services, and content. The AI Content Operations Manager will manage internal AI content and assets, establish lifecycle and governance processes, maintain documentation and resources, and support quality, reuse, reporting, audit readiness, communications, and adoption across the organization.
Responsibilities
- Managing and maintaining enterprise AI content repositories, skills registries, timely libraries, and knowledge resources
- Setting up operational procedures for the creation, review, maintenance, and retirement of AI content assets
- Partnering with AI Governance and Compliance to operationalize approved policies, standards, and mentorship
- Developing and maintaining internal documentation, playbooks, wikis, and user resources
- Managing AI content quality, consistency, ownership, and lifecycle management
- Coordinating communications and change management activities related to AI content and workforce enablement
- Identifying duplicate or overlapping content, prompts, skills, and workflows while driving reuse across business units
- Supporting reporting, inventory management, and audit readiness for enterprise AI assets
- Working with content creators, educators, product teams, and business collaborators to promote consistent adoption of approved practices
Skills
- Demonstrated background in AI content management or a similar area
- Strong understanding of AI technologies, content creation, and management processes
- Ability to develop and maintain comprehensive documentation and user guides
- Excellent communication and collaboration skills to work with diverse teams
- Strong analytical capabilities to track content quality and lifecycle management
- Ability to strictly adhere to and operationalize governance policies and standards
- Experience with change management and driving adoption of new practices across large organizations
Benefits
- Eligible to participate in the company’s discretionary incentive bonus program; the bonus target is not guaranteed and depends on individual performance and overall company results.
Company Overview
Company H1B Sponsorship