Note: The job is a remote job and is open to candidates in USA. MCI is a tech-enabled business services company delivering customer experience, business process outsourcing, and technology solutions. The AI Business Analyst will bridge business needs and AI-driven solutions by gathering requirements, assessing AI opportunities, supporting solution design and delivery, and ensuring measurable business value. The role collaborates with stakeholders, product teams, AI engineers, and operational leaders to drive AI adoption and continuous improvement.
Responsibilities
- Identify business needs and translate them into AI solution requirements
- Conduct stakeholder interviews and workshops
- Gather, analyze, and document business requirements
- Develop functional and non-functional specifications
- Support solution design and validation activities
- Identify opportunities to leverage AI technologies
- Evaluate business processes for AI and automation opportunities
- Develop business cases and value assessments
- Support feasibility and impact analyses
- Recommend AI-driven improvements
- Build strong relationships across business and technology teams
- Facilitate communication between stakeholders and technical teams
- Manage requirements throughout the project lifecycle
- Support decision-making and prioritization activities
- Ensure alignment between business objectives and solution outcomes
- Contribute to successful AI project execution
- Assist with testing, validation, and user acceptance activities
- Support implementation and change management efforts
- Monitor project outcomes and benefits realization
- Identify opportunities for optimization and enhancement
- Provide insights that support AI adoption and operational excellence
- Develop reports, dashboards, and business insights
- Track project performance and business outcomes
- Support continuous improvement initiatives
- Promote best practices in business analysis and AI adoption
Skills
- Bachelor's Degree in Business, Information Systems, Computer Science, Technology, Operations Management, or a related field
- Minimum 3 years of experience in business analysis, process improvement, consulting, operations, or related disciplines
- Experience gathering and documenting business requirements
- Strong analytical, critical-thinking, and problem-solving abilities
- Experience facilitating stakeholder workshops and meetings
- Ability to translate business needs into technical requirements
- Strong communication and presentation skills
- Experience working with cross-functional teams
- Knowledge of project delivery and business analysis methodologies
- Strong organizational and documentation abilities
- Ability to manage multiple initiatives simultaneously
- Experience supporting technology or transformation projects
- Must be authorized to work in the country where the job is based
- Experience supporting AI, machine learning, or automation initiatives
- Business Analysis certifications such as CBAP, CCBA, or PMI-PBA
- Knowledge of Generative AI technologies
- Experience with process mapping and workflow analysis
- Familiarity with Agile delivery methodologies
- Experience developing business cases and ROI models
- Exposure to data analytics and reporting tools
- Experience supporting enterprise transformation programs
Company Overview