Note: The job is a remote job and is open to candidates in USA. Cherokee Federal is seeking a Certified Agentforce Salesforce Consultant to support a federal public sector program. The role designs, builds, tests, and deploys Agentforce AI agents and Salesforce solutions while advising stakeholders on use cases, architecture, governance, security, and operational value.
Responsibilities
- Design, build, and deploy Agentforce agents using Agent Builder; defining topics, instructions, and actions grounded in documented business processes
- Author and refine agent instructions and prompts using Prompt Builder; ground agent responses in Data Cloud and core Salesforce data to ensure accuracy and relevance
- Configure agent actions using Flow, Apex, and REST/SOAP integrations to connect agents to Salesforce and external systems of record
- Facilitate discovery sessions and stakeholder workshops to identify use cases suited to autonomous and assistive agents; translate needs into topics, actions, user stories, and acceptance criteria
- Test and evaluate agent behavior using the Agentforce Testing Center; establish guardrails, escalation paths, and human-in-the-loop controls before production release
- Ensure agent and platform solutions are scalable, maintainable, and aligned to federal governance, security, and compliance standards
- Configure and customize supporting Salesforce capabilities; Public Sector Solutions (PSS), Service Cloud, and Data Cloud, that agents operate against, using declarative tools and best-practice architecture patterns
- Serve as a strategic advisor on Agentforce capabilities, Salesforce platform architecture, and optimization opportunities
- Design scalable data and security models aligned to federal requirements
- Provide technical and functional leadership to cross-functional project teams; mentor junior consultants and contribute to the best internal practices, accelerators, and solution frameworks
- Partner with stakeholders to validate designs via prototypes and iterative feedback cycles
- Performs other job-related duties as assigned
Skills
- U.S. citizenship required
- Eligible to obtain and maintain a government clearance
- 1–2 years of hands-on Agentforce experience, including building agents with Agent Builder, authoring instructions/prompts with Prompt Builder, and configuring agent actions
- 4 years of hands-on Salesforce consulting or implementation experience; minimum 7 years of overall professional experience
- Salesforce Certified Administrator, Salesforce Agentforce Specialist certification
- Plus one or more Consultant-level certifications (Sales, Service, or Experience Cloud)
- Strong business analysis skills; able to lead client discovery, requirements definition, user stories, and acceptance criteria
- Advanced proficiency with Salesforce automation, especially Flow
- Familiarity with integrations and APIs (REST/SOAP); capable of guiding technical integration approaches
- Experience with Agile software development methodologies
- Bachelor's degree required
- Must pass pre-employment qualifications of Cherokee Federal
- Strong expertise in the Salesforce platform and applications, with a deep understanding of development best practices and standards
- Proficiency in Apex and declarative tools such as Flow and OmniStudio
- Proficiency with the Agentforce platform, including Agent Builder, agent topics, and custom action development
- Familiarity with front-end web technologies such as HTML, CSS, and JavaScript
- Knowledge of Salesforce integration patterns and technologies, including REST and SOAP APIs
- Strong problem-solving and analytical skills, with the ability to analyze complex requirements and design efficient solutions
- Excellent communication and collaboration skills, with the ability to work effectively with stakeholders at all levels
- Additional certifications: Advanced Administrator, Platform App Builder, Data Cloud, OmniStudio, and PSS
- Experience using Data Cloud to ground and contextualize agent responses
- Hands-on Apex and Lightning Web Components (LWC) development
- OmniStudio experience (OmniScript, DataRaptors, FlexCards, Integration Procedures)
- Prior public sector or federal delivery experience
Benefits
- Medical
- Dental
- Vision
- 401K
- Other possible benefits as provided
- Remote work
Company Overview