Note: The job is a remote job and is open to candidates in USA. RFG Advisory is a platform for growth-minded Independent Advisors building an innovative, collaborative RIA of the future. The Advisor Operations Associate will serve as the primary resource for Pershing-related questions, manage the custodial relationship and escalations, support advisor transitions and data accuracy, and train the Operations team.
Responsibilities
- Serve as the primary resource for Advisors and their teams on Pershing questions, escalations, and platform workflows
- Own the day-to-day Pershing relationship and act as RFG's front door to the custodian
- Deliver accurate, consistent Pershing information to Advisors and staff; ensure corrections and rework are rare
- Keep Advisors informed on escalation status without being asked, setting the standard for proactive communication
- Own the Pershing escalation path; determine what gets raised to the custodian and follow every issue through to resolution
- Hold the custodian accountable on open items while maintaining a productive, collaborative partnership
- Decide independently whether to answer a question directly, escalate to the custodian, or bring it to leadership with context and a recommendation
- Manage Pershing access and entitlement administration for Advisors, their staff, and internal team members
- Train and cross-train the Operations team on Pershing so knowledge is shared, not siloed in one person
- Build and maintain Pershing reference materials and procedures that stay current and are usable by the full team
- Support Advisor transitions to or from Pershing, partnering with the Transitions team on data accuracy and account setup
- Ensure Pershing account and household data is accurately reflected in Orion; identify discrepancies and drive corrections
- Learn and support RFG's other custodian relationships so the Operations team has reliable coverage across the board
- Become a dependable backup on non-Pershing custodial workflows within the first year
- Collaborate daily with the Operations team and partner with Transitions and Compliance on escalations and edge cases
Skills
- 2–5 years of experience in wealth management operations, custodial support, or a related financial services role
- Strong ownership mentality; resolves issues end-to-end without being redirected
- Clear, proactive communicator who keeps Advisors and teammates informed without being asked
- Sound independent judgment; knows when to answer directly, when to escalate, and how to prioritize competing requests
- Detail-oriented with a low tolerance for data errors and a habit of checking twice
- Collaborative team player who actively builds others' capabilities through training and documentation
- Comfortable holding external partners accountable while maintaining productive working relationships
- Orion for account and household data management
- Microsoft 365 including Outlook, Teams, SharePoint, and Excel
- DocuSign and Zoho
- Direct experience with Pershing (NetX360) strongly preferred; familiarity with other custodial platforms such as Schwab, Fidelity a plus
- Experience supporting Advisors or RIA firms in an operational capacity preferred
- Background in custodial transitions, account setup, or data reconciliation a meaningful advantage
- Pershing NetX360 experience strongly preferred
- Bachelor's degree in Finance, Business, or a related field preferred; equivalent professional experience considered
Benefits
- Bonus pool
- Generous PTO, holidays, and a Charitable Service Day
- Health, dental, and vision insurance plus an RFG Advisory stipend
- Flexible Spending Account (Health and Dependent Care) plus HSA for applicable coverage
- Lifestyle Spending Account
- 401(k) with Safe Harbor contribution
- Paid parental leave, short- and long-term disability, and life insurance
- Surface Pro and home office setup
- Pet Insurance
- Continuing education and professional development support
Company Overview