Note: The job is a remote job and is open to candidates in USA. Thrivent is a financial services organization committed to helping people manage money and live balanced, generous lives. The Advanced Brokerage Operations Professional will process complex brokerage account transactions, provide phone-based member and field support, ensure regulatory and service-quality compliance, and collaborate with internal and external partners.
Responsibilities
- Provide services as part of a brokerage operations functional team. This includes answering member and field phone calls, assisting other team members, managing workflow, flexing to provide functional coverage and collaborating with other service teams
- Maintain a thorough understanding of brokerage operations products, services and affiliated systems including the NFS and Thrivent systems and applicable operational policies and procedures
- Build and maintain a high quality and professional working relationship with all field professionals, clearing firm and internal business units
- Analyze, approve and provide high quality and timely service assuring strong member and field satisfaction and achieving and exceeding established service level timeframes
- Provide quality customer service by providing detailed, accurate and timely communications to ensure the field and clients have a reasonable understanding of the operational status of the account
- Achieve or exceed department quality standards
Skills
- High School diploma, 1-2 years related Financial Services industry experience
- Strong written and verbal communication skills
- Proficient with Microsoft Office suite tools, Microsoft Outlook in particular
- FINRA Series 7 and 63/65, or 66 required or obtained within 90 days of hire
- Bachelor's degree in a relevant field i.e. Business, Finance, Economics
- 3-5 years experience in Brokerage industry, with particular focus in Account Transfers
Benefits
- Various bonuses, including annual or long-term incentives, may be offered.
- Medical, dental, and vision insurance may be offered.
- Health savings account may be offered.
- Flexible spending account may be offered.
- 401k may be offered.
- Pension may be offered.
- Life and accidental death and dismemberment insurance may be offered.
- Disability insurance may be offered.
- Supplemental protection insurance may be offered.
- 20 days of Paid Time Off each year may be offered.
- Sick and Safe Time may be offered.
- 10 paid company holidays may be offered.
- Volunteer Time Off may be offered.
- Paid parental leave may be offered.
- EAP may be offered.
- Well-being benefits may be offered.
Company Overview