Note: The job is a remote job and is open to candidates in USA. enableIT is seeking a Customer Journey Analytics Lead to drive the enterprise implementation, adoption, and scaling of Customer Journey Analytics. The role partners with business, analytics, technology, and MarTech teams to onboard data sources, enable users, establish governance, and promote self-service analytics and measurable business value.
Responsibilities
- Drive enterprise adoption of Customer Journey Analytics
- Lead onboarding of business teams, use cases, and data sources
- Develop training, enablement, and user support programs
- Establish governance, best practices, and operating models
- Partner with stakeholders to identify and prioritize high-value journey analytics use cases
- Measure adoption through user engagement, business value, and utilization metrics
- Champion change management and transition from legacy reporting tools
- Serve as the primary liaison between business users, analytics teams, and technology partners
Skills
- Candidates must be authorized to work in the U.S
- • User adoption strategy
- • Change management
- • Stakeholder engagement
- • Training and coaching
- • Self-service analytics enablement
- • Customer journey mapping
- • Cross-channel analytics
- • Customer experience measurement
- • Digital analytics and insights
- • Platform implementation
- • Data onboarding and integration
- • Agile delivery
- • Program management
- • Business requirements gathering
- • Adobe Customer Journey Analytics (CJA)
- • Adobe Experience Platform (AEP)
- • Adobe Analytics
Benefits
- Remote work arrangement
- Company-provided laptop after selection, with the condition that the candidate must be physically present at any PS US office to pick it up
Company Overview