Note: The job is a remote job and is open to candidates in USA. Cognizant is hiring an Adobe Campaign Operations Lead to own end-to-end email and SMS campaign execution, including workflow development, targeting, scheduling, and post-send validation. The role also leads campaign quality assurance and troubleshooting, supports the transition to Adobe Journey Optimizer, and manages team operations, compliance governance, KPIs, and client communications.
Responsibilities
- Own end-to-end execution of Email and SMS campaigns in ACC - workflow build, targeting/segmentation, scheduling, and post-send validation
- Manage campaign QA (seed testing, rendering, deliverability checks) and troubleshoot workflow/delivery errors
- Support ACC-to-AJO transition activities and oversee AJO journey execution as adoption grows
- Lead and mentor an onshore/offshore team - staffing, workload distribution, and capacity planning
- Define and enforce operational cadences: SLAs, escalation paths, campaign calendars, and SOPs
- Drive governance around consent, suppression lists, and compliance for regulated communications
- Track operational KPIs (delivery accuracy, turnaround time, SLA compliance) and report to stakeholders
- Act as primary client point of contact for campaign execution status and escalations
Skills
- Strong communication, problem-solving, and the ability to translate requirements into effective delivery are important for success in this position
- Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship
- Hands-on experience with Adobe Campaign Classic (ACC) for Email and SMS delivery
- Proven track record leading a team in a campaign operations/MarTech delivery setting
- Solid grasp of deliverability fundamentals, suppression logic, and consent/compliance basics
- Experience with campaign QA - seed testing, rendering checks, list hygiene
- Comfort working within SLA-driven delivery models and operational reporting
- Strong client-facing communication and escalation-handling skills
- Working knowledge of AJO (or demonstrated ability to ramp up quickly)
Benefits
- Remote position open to qualified applicants able to work in Remote.
- Medical/Dental/Vision/Life Insurance, subject to applicable eligibility requirements
- Paid holidays plus Paid Time Off, subject to applicable eligibility requirements
- 401(k) plan and contributions, subject to applicable eligibility requirements
- Long-term/Short-term Disability, subject to applicable eligibility requirements
- Paid Parental Leave, subject to applicable eligibility requirements
- Employee Stock Purchase Plan, subject to applicable eligibility requirements
- Eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Company Overview