Note: The job is a remote job and is open to candidates in USA. Wesco is a provider of business-to-business distribution, logistics services, and supply chain solutions. The Administrator – Customer Care performs daily administrative tasks for assigned locations, supports Sales and Sales Management, handles customer care and claims, maintains compliance records, and completes basic accounting and branch reporting.
Responsibilities
- Performs daily required administrative functions in accordance to written process maps
- Interacts with and supports Sales and Sales Management including updating and generating reports, reconciling daily transactions, and assisting in providing customer service
- Responds and acts on submittals within Sales Portal in specified time periods of request
- Performs timely and accurate completion of branch audit and compliance steps per established guidelines
- Maintains high level of organization of tasks between assigned branches
- Documents and submits individual task KPI data used for process improvement
- Assists Customer Care Manager in development and training of employees
- Researches tax and freight claims and runs credit memo when appropriate
- Works with Financial Services to clear claims
- Adds new customers into WESNET and PACT and runs WESNET user branch security reports. Notifies branch administrative manager if any discrepancies
- Performs basic accounting duties such as light accounts receivables and payables and invoice approval preparation
- Completes various branch reports such as tax reports and Wesnet security reports
Skills
- High School Degree or Equivalent required
- Administrative experience
- Ability to multi-task
- Strong verbal and written communication skills
- Strong computer skills, including in Microsoft Office
- Ability to work in a team environment
- Attention to detail
- Associate's degree
Benefits
- For eligible positions, participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents.
- For certain sales roles, a commission structure providing additional compensation based on sales results, as defined by the applicable commission plan.
- For eligible employees, paid time off may be included in the benefits program.
- For eligible employees, medical coverage may be included in the benefits program.
- For eligible employees, dental coverage may be included in the benefits program.
- For eligible employees, vision coverage may be included in the benefits program.
- For eligible employees, retirement savings plans may be included in the benefits program.
- Remote workplace arrangement
Company Overview
Company H1B Sponsorship