Note: The job is a remote job and is open to candidates in USA. STEAMHouse is an innovative education hub dedicated to equipping Jamaican youth with the skills of tomorrow. They are seeking an Administrative Support Specialist to ensure the seamless operation of their instruction and sales teams, contributing to a dynamic learning environment.
Responsibilities
- Collaborate with instructional team to coordinate class schedules, materials, and resources
- Assist in the preparation and distribution of learning materials to instructors and participants
- Liaise with instructors and participants to ensure a smooth learning experience
- Maintain organized records of instructional activities and feedback
- Assist the sales team in managing inquiries, scheduling consultations, and processing registrations
- Maintain accurate and up-to-date records of sales leads, prospects, and customer interactions
- Generate reports to track sales performance and provide insights to the sales team
- Coordinate logistics for workshops, classes, and events, ensuring all necessary resources are available
- Communicate with participants regarding schedules, requirements, and any changes
- Collaborate with internal teams to ensure timely delivery of course materials
- Draft and edit communications, including emails, newsletters, and promotional materials
- Assist in managing social media platforms and online presence to promote STEAMHouse programs
- Respond to inquiries from potential participants, parents, and partners
- Manage administrative tasks, including data entry, filing, and maintaining organized records
- Assist in the preparation of reports, presentations, and documents for internal and external use
- Support in organizing meetings, workshops, and events, including scheduling and logistics
Skills
- Strong organizational skills and attention to detail
- Effective communication and interpersonal abilities
- Proficiency in Google Suite, including Gmail, Google Docs, Sheets, and Drive
- Experience with CRM systems and utilizing project management tools like ClickUp & Notion
- Ability to develop and follow Standard Operating Procedures (SOPs)
- Process-oriented mindset with the ability to streamline and improve workflows
- Ability to multitask and manage priorities in a fast-paced environment
- Customer-focused mindset and a willingness to go the extra mile
Benefits
- A collaborative and innovative work environment
- Opportunities for skill development and professional growth
- The chance to contribute to the advancement of education and innovation
Company Overview