Note: The job is a remote job and is open to candidates in USA. Northeast Health Partners is a mission-driven organization that coordinates integrated physical and behavioral healthcare services for Medicaid members across northeastern Colorado. The Administrative Support Specialist provides administrative and customer service support, coordinates meetings and documentation, maintains records and databases, responds to member and provider inquiries, and assists with projects and community resource management.
Responsibilities
- Provide comprehensive administrative support to the department, including scheduling meetings, managing calendars, maintaining documentation, and coordinating communications
- Organize and coordinate internal, community, and external committee meetings, including preparing materials, and ensuring logistical readiness
- Develop and distribute meeting agendas, presentation materials, reports, and correspondence
- Prepare PowerPoint presentations and other communication materials for meetings, committees, and community events
- Coordinate and distribute meeting invitations, track attendance, and maintain meeting records
- Record, prepare, and distribute accurate meeting minutes and action items within established timelines
- Maintain department files, records, and documentation in accordance with organizational policies and retention requirements
- Monitor shared inboxes and administrative phone lines, responding to inquiries or routing requests to appropriate staff
- Assist with CRM and contact database management, including maintaining member, provider, and community partner information
- Process and track purchase requests for event supplies, educational materials, and promotional items
- Assist with special projects and other administrative duties as assigned
- Respond to incoming calls, emails, and written correspondence from members, providers, community partners, and internal departments
- Provide accurate information regarding health plan benefits, coverage, eligibility, enrollment, and available services in a professional and courteous manner
- Research and resolve routine member and provider inquiries, concerns, and complaints received through administrative phone lines and shared inboxes
- Document all interactions accurately within designated tracking systems, spreadsheets, or CRM platforms
- Process member account updates, including demographic changes, enrollment requests, and coverage-related inquiries
- Assist members, providers, and community organizations in accessing healthcare resources, provider networks, and available programs
- Escalate complex or unresolved issues to appropriate departments and monitor for timely resolution
- Maintain confidentiality and compliance with all applicable HIPAA and organizational requirements
- Assist with training support as needed including assistance on training tracking and reviewing
- Assist with tracking contract deliverables (member grievances, provider complaints, appeals)
- Coordinating the allocation of community resources, help update and maintain resources on NHP website in collaboration with member engagement specialists
- Organize branding materials and support with ordering
Skills
- High school diploma or GED required
- Minimum of 1-2 years of customer service experience
- Knowledge of project management, Colorado Medicaid system, and Colorado Medicaid contract requirements
- Strong verbal and written communication skills
- Ability to explain complex healthcare and insurance information in an understandable manner
- Proficiency with Microsoft Office applications and customer service software
- Excellent problem-solving, organizational, and multitasking skills
- Work is primarily remote based on organizational needs and job requirements
- All positions require travel within the counties NHP serves and attend community events
- Associate's or bachelor's degree preferred
- Preferably in healthcare and Medicaid
Benefits
- Work is primarily remote based on organizational needs and job requirements.
Company Overview