Note: The job is a remote job and is open to candidates in USA. Open Doors U.S. is hiring a Mid-Level Representative to cultivate and manage relationships with donors and prospective donors. The role focuses on personalized donor engagement, fundraising growth and retention strategies, and administrative follow-up, including maintaining accurate CRM records.
Responsibilities
- Develop awareness and expertise around the donor pipeline at Open Doors, including how various teams and tactics interact with donors to enhance their relationship to the ministry and deepen their partnership
- Collaborate with the Associate Director of Mid-Level Relations to implement strategies for donor growth and retention
- Identify donors who would value deeper relationships who have the capacity to increase giving and desire to deepen engagement
- Provide relational care to mid-level one-time annual givers, seeking opportunities to strengthen connection and long-term partnership
- Regularly engage caseload donors and prospective mid-level donors through weekly phone calls, handwritten notes, emails and personalized outreach with the ability to manage increased outreach volume during seasonal campaigns and other peak periods
- Regularly complete assigned projects including contributing to departmental brainstorming; supporting various mid-level campaigns; and implementing additional touchpoints
- Maintain accurate and timely documentation of all donor interactions on their caseload or prospect load within the CRM
- Other duties as needed
Skills
- This position is available to U.S. residents only
- Alignment with the Christian faith and Biblical values
- Agreement with Open Doors Statement of Faith and Core Values
- Willingness to participate in the community of Open Doors, including staff meetings, devotions and team events
- Commitment to Christ-like conduct, offering dignity, compassion and respect for others
- Proven work ethic and the ability to work independently managing a large number of daily and weekly tasks while maintaining accuracy and personalization
- Confidentiality and integrity in handling donor information
- High emotional intelligence and able to discern donor interest and respond with warmth, professionalism, and clarity
- Propensity to find enjoyment in task-oriented work and is comfortable with a role that includes producing a high volume of recurring outreach and follow-up activities like outgoing calls, emails and notecards
- Ability to work independently and effectively in a remote environment while maintaining regular communication, responsiveness, productivity, and accountability
- 2–4 years in relational, service-oriented role in a fundraising, customer service, sales or ministry context
Benefits
- Remote work arrangement
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