Note: The job is a remote job and is open to candidates in USA. Atos Medical is a global leader in neck stoma care, dedicated to improving the lives of people living with laryngectomy and tracheostomy. They are seeking an Administrative Services Coordinator to perform administrative duties to facilitate the intake process for clients, ensuring compliance and accuracy in documentation.
Responsibilities
- Instructs end users regarding compliance requirements, explains documents, forms and information requirements including but not limited to patient service agreements, consent forms, etc
- Completes necessary documentation as provided by law, regulation, and established policy; ensures that all required demographic and insurance information is provided
- Ensures that all actively ordering end users have a valid prescription on file for the products they order
- Ensures that all intake forms are properly signed and filed
- Maintains departmental accuracy standards in relation to all data entered into the client management system
- Follows up with every end user within 24 hours of receiving incomplete documentation
- Processes paperwork for new clients efficiently and in accordance with protocols
- Ensures smooth end user flow through the intake process
- Communicates with other team members constructively in order to reduce conflict and enhance the resolution of issues
- Complete Medicare eligibility checks within Brightree System
- Create sales order templates
- Answer, document, and resolve or escalate incoming telephone, fax, and email inquiries
- Follow up with clients, providing key information and documenting interactions
- Verify eligibility and cost information to determine needs
Skills
- Must be at least 18 years of age
- HS Diploma or GED required
- 1-2 years administrative experience or of related intake experience in a healthcare setting
- Minimum keyboarding speed of 5000 keystrokes per hour
- Associate's degree in medical office management or related field
- 2-3 years of experience working with database management, preferably Brightree
- Working knowledge in a durable medical equipment environment
Benefits
- Comprehensive medical, dental, and vision coverage for you and your family.
- Access to company-sponsored wellness programs and mental health resources
- Paid leave for qualifying events, and generous parental leave for both birthing and non-birthing parents.
- Health Savings Account (HSA) with employer contributions
- Competitive 401(k) with a dollar-for-dollar match up to 6% and immediate vesting, financial planning services, and corporate discounts.
- Hybrid and onsite employees work from our state-of-the-art facility, thoughtfully designed with sit-stand desks, large monitors, and premium onsite amenities, including a gym and golf simulator.
- Flexible work options, Generous PTO plan, 10 paid holidays, and summer hours to help you recharge.
- Ongoing learning and career growth opportunities through training, mentorship, and tuition reimbursement.
- Join a Top Workplace, as recognized by USA Today and the Milwaukee Journal Sentinel. We foster a supportive environment where everyone feels valued and included. Engage in team-building, volunteer events, and our sustainability initiatives.
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