Note: The job is a remote job and is open to candidates in USA. QC Servion is a centralized hub providing human resources, change management, program management, sales and marketing, safety, administration, legal, and accounting services across the QC Ecosystem. The Administrative Business Partner Associate provides administrative and operational support by coordinating routine workflows, maintaining documentation and tracking systems, supporting department initiatives, and assisting department partners and leadership with day-to-day operations.
Responsibilities
- Support established department workflows, schedules, deadlines and recurring administrative activities
- Track assigned action items, tasks, deliverables and due dates using established tools and processes
- Prepare, document and distribute routine meeting notes, action items and department updates using established templates
- Assist with coordination of departmental initiatives by gathering information, updating trackers and completing assigned administrative tasks
- Follow up on assigned items and communicate status to the appropriate manager or department partner
- Escalate questions, missing information, delays or potential issues to the appropriate manager for guidance
- Assist with preparation and maintenance of routine reports, dashboards, presentations and department documentation
- Maintain organized electronic records and documentation according to established standards
- Support department partners with recurring administrative and operational activities as assigned
- Maintain and update department systems including rosters, intake forms, spreadsheets and tracking tools according to established procedures
- Enter and update workforce information such as employee names, roles, program assignments and start and end dates
- Review assigned records for missing or incomplete information and escalate discrepancies for review
- Assist with maintaining accurate and organized department records
- Support onboarding, training, compliance and workforce-readiness activities using established checklists and processes
- Coordinate with HR, Administrative Services, Training and other internal teams as directed
- Learn department-specific systems, workflows and documentation requirements
- Assist with travel arrangements and logistics for leadership and department activities using approved processes and guidelines
- Maintain travel, hotel, vendor and department reference information
- Assist with expense and timesheet-related administrative activities
- Support coordination of internal meetings, events and department activities
- Assist with calendar management and scheduling of internal and external meetings
- Provide general administrative support to department partners as assigned
- Use Microsoft Office and other approved business tools to complete routine administrative assignments
- Develop proficiency in Excel, Word, Outlook, PowerPoint, Teams, SharePoint and other department systems through training and practical use
- Use approved AI-enabled and digital tools to assist with drafting, organization, documentation and routine administrative work
- Follow established processes for using technology and maintaining accurate information
- Participate in training on new systems, applications and digital tools
- Identify routine administrative challenges and raise them to the appropriate manager or department partner
- Demonstrate willingness to learn new technologies and progressively improve efficiency
- Complete assigned tasks and deliverables on time and on budget
- Perform other related duties as assigned
Skills
- Basic knowledge or exposure to administrative and clerical procedures such as word processing, file management, recordkeeping and general office practices
- Beginner-level experience with Microsoft Office applications such as Excel, Word, Outlook, PowerPoint and Teams
- Ability and willingness to learn new software, systems and administrative processes
- Ability to follow written and verbal instructions and established procedures
- Ability to receive feedback and apply direction to future assignments
- Ability to complete assignments accurately with attention to detail
- Ability to communicate professionally in written and verbal form
- Ability to ask questions and seek clarification when requirements are unclear
- Ability to work successfully as part of a team
- Ability to maintain confidentiality and appropriately handle sensitive information
- Ability to work successfully in a fully remote environment with direct supervision, regular communication and established expectations
- Ability to maintain organized and complete documents and electronic files
- Ability to manage multiple assigned tasks and communicate when priorities or deadlines conflict
- Dependability, professionalism and consistent follow-through
- Self-motivation and willingness to progressively develop greater independence as skills and experience grow
- Up to 5%, this may include travel to any or all 50 US states
- Minimum of two years of experience in a professional office or consulting services environment
- Basic exposure to scheduling, travel coordination or event support preferred
- Prior SharePoint, Adobe or Bluebeam experience is helpful but not required
- Basic familiarity with AI-enabled or digital productivity tools is helpful but not required
Benefits
- Remote — work virtually from anywhere in the United States
- Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option).
- Flex spending accounts (FSA).
- Dental and vision plans.
- Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26.
- 401k with company match and self-directed brokerage account option.
- PTO including additional paid time off during the last week of the year.
- Company paid life insurance coverage for employees and their eligible dependents.
- Short and long-term disability, AD&D coverage.
- Professional development opportunities, tuition reimbursement, and professional licensing assistance.
- Paid parental leave after one year of employment.
Company Overview