Note: The job is a remote job and is open to candidates in USA. Beth Israel Lahey Health is a healthcare organization seeking an Administrative Assistant II to support clinics within its Ambulatory Float Pool. The role provides administrative and patient-facing support, including scheduling appointments, maintaining records and calendars, coordinating referrals and procedures, processing payments and billing tickets, and supporting clinic operations and process improvement initiatives.
Responsibilities
- Answers and screens telephone calls . Takes accurate messages or directs call to appropriate person. Greets and directs patients, families, visitors and staff. Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority
- Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed
- Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary
- Collects co-payments from patients at point-of-service. Coordinates billing tickets for office visits and services following established procedures. Forwards all billing fee tickets according to protocol to billing staff. Reconciles collections at the end of the business day per established protocol
- Maintains physicians' clinical and administrative schedules and calendars. Types correspondence, manuscripts and/or others documents. Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems. Prepares and distributes routine reports
- Notifies, confirms, and reminds patients of scheduled appointments such as consultation, follow up, or simulation via letters or phone calls
- Obtains authorization for radiologic exams as needed
- Sorts, copies, files and distributes all incoming and outgoing correspondence and mail to the appropriate parties in absence of AAI
- Participates in and is responsible for special projects and process improvement initiatives as requested
Skills
- High School diploma or GED required
- 1-3 years related work experience required
- Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access
- Ability to communicate clearly and effectively in written English with internal and external customers
- Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers
- Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations
- Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members
- Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations
- Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally
- Associate's degree preferred
- Healthcare experience
Benefits
- Shift differentials, as applicable to the position and in accordance with the law
- Call pay, as applicable to the position and in accordance with the law
- Premium pay, as applicable to the position and in accordance with the law
- Overtime pay, as applicable to the position and in accordance with the law
Company Overview
Company H1B Sponsorship