Note: The job is a remote job and is open to candidates in USA. NVision IT is a professional IT consulting firm that is minority owned and certified. They are seeking an Administrative Assistant to represent their brand, provide excellent customer service, and manage patient communications effectively.
Responsibilities
- Answer Phones diligently
- Take Messages and pass them to the required team member
- Handle a high volume of incoming customer service calls
- Demonstrate a positive demeanor when resolving matters
- Schedule and Confirm Appointments
- Accurately documents all calls in EMR system
- Engages and collaborates with other department
- Must be able to work in a fast-paced environment and handle multiple tasks, work with interruptions
- Open to working alternative schedules including weekends
- Responsible for timely follow-up on transferred calls
- Handle confidential information and patient medical records
- Participate in staff meetings and other in-services or trainings as assigned
- Other duties as assigned
Skills
- Able to prioritize assignments and multi-task in an accurate and prompt manner
- Able to demonstrate analytical skill to identify, evaluate and resolve patient concerns with the help of staff and medical team
- Has strong written and verbal communication skills
- Has strong bilingual English/Spanish conversational skills
- Able to maintain positive relationships with other departments
- Has ability to maintain composure when confronted by difficult situations and to respond professionally
Company Overview