Note: The job is a remote job and is open to candidates in USA. The organization is a growing multi-channel business serving domestic and international customers across diverse customer segments. It is seeking an Accounts Receivable Supervisor to lead daily receivables operations, supervise the AR team, manage collections and cash application, resolve complex account issues, and improve cash flow and process efficiency.
Responsibilities
- Lead and supervise daily Accounts Receivable operations
- Establish priorities, responsibilities, and performance expectations for team members
- Provide coaching, training, and ongoing development to build team capability and accountability
- Ensure coverage across collections, cash application, reconciliations, deductions, dispute resolution, reporting, and account maintenance
- Develop and maintain documented procedures and best practices
- Drive overall collections performance and support cash flow objectives
- Implement structured collection strategies based on customer risk, payment history, aging, and business impact
- Manage escalated, high-value, or strategically important customer accounts
- Partner with internal stakeholders to resolve payment delays and collection issues
- Recommend appropriate credit and collection actions when needed
- Monitor Accounts Receivable aging and ensure timely follow-up on outstanding balances
- Establish ownership, action plans, and resolution timelines for overdue accounts
- Identify collection risks and provide visibility into expected cash receipts and potential exposures
- Maintain accurate customer account records and supporting documentation
- Oversee accurate and timely application of customer payments
- Resolve unapplied cash, payment discrepancies, and account variances
- Lead customer account reconciliations and investigate deductions, chargebacks, credits, short payments, and other payment exceptions
- Ensure issues are addressed promptly and do not remain unresolved
- Support credit management activities, including customer credit reviews and payment trend analysis
- Recommend credit limits, payment terms, holds, or other risk mitigation strategies as appropriate
- Identify customers presenting elevated financial risk and escalate concerns appropriately
- Provide enhanced oversight of key customer relationships
- Coordinate with sales, customer service, operations, and finance to resolve complex billing and payment issues
- Monitor changing customer payment behaviors and identify emerging risks
- Utilize ERP and financial systems to maintain accurate records and reporting
- Analyze existing processes and identify opportunities for increased efficiency, automation, and internal controls
- Develop and maintain standard operating procedures for core AR functions
- Support the organization's growth by building scalable and efficient receivables processes
- Partner with Finance, Accounting, Sales, Customer Service, Operations, and other departments to resolve issues impacting collections and customer accounts
- Support month-end close activities, reporting requirements, audits, and financial reviews
- Communicate significant collection risks, trends, and opportunities to leadership
- Develop and maintain AR reporting and performance dashboards
- Monitor key metrics such as aging, collections performance, Days Sales Outstanding (DSO), credit exposure, unapplied cash, and dispute resolution activities
- Use data and reporting to drive accountability and continuous improvement
Skills
- 5+ years of progressive Accounts Receivable experience, including leadership responsibilities
- Strong background in collections, cash application, customer account reconciliation, and aging management
- Experience supervising and developing teams
- ERP experience required
- Advanced Microsoft Excel skills
- Strong analytical, organizational, communication, and problem-solving abilities
- Bachelor's degree in Accounting, Finance, Business, or related field preferred
- Experience with major ERP systems strongly preferred
- Experience supporting domestic and international customers is a plus
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