Note: The job is a remote job and is open to candidates in USA. Dynatron Software, Inc. is transforming the automotive service industry with intelligent SaaS solutions. They are seeking an experienced Accounts Receivable Senior Analyst to manage dunning, collections, and recovery of aged cash, focusing on driving cash flow and maintaining customer relationships.
Responsibilities
- Own the end-to-end dunning and collections lifecycle across assigned customer accounts
- Drive a structured, escalating outreach cadence across email, phone, and portal channels to recover past-due and stuck balances
- Prioritize AR aging by cash-at-risk, account status, age of balance, and root cause
- Focus collection efforts on the highest-value, oldest, and most actionable balances to accelerate recovery and reduce DSO
- Maintain professional, firm, and customer-aware communication throughout the collections process
- Investigate and clear the root causes behind stuck cash, including unapplied and misapplied payments, short-pays, billing disputes, credit holds, and unattached or orphaned receivable entries
- Reconcile customer accounts and match payments to open invoices in NetSuite
- Ensure AR aging accurately reflects true collectible receivables
- Identify patterns in past-due balances and recommend corrective actions to prevent recurring issues
- Chase balances through resolution with urgency, discipline, and strong follow-through
- Partner with Billing, Sales, Customer Success, and Cash Application to resolve disputes quickly and remove payment roadblocks
- Collaborate with internal stakeholders to clarify billing issues, customer concerns, payment timing, and account status
- Escalate high-risk or unresolved accounts appropriately, including reserve, legal, credit hold, or write-off consideration
- Help protect customer relationships while maintaining accountability for payment expectations
- Communicate clearly and proactively on account status, blockers, and next steps
- Build, maintain, and report on collections KPIs, including DSO, aging bucket movement, cash collected versus target, and dispute resolution cycle time
- Analyze large AR aging datasets to identify trends, risk areas, and recovery opportunities
- Provide clear, actionable updates to Finance and Accounting leadership on collection performance
- Use reporting insights to improve prioritization, escalation, and cash recovery strategies
- Support ad hoc reporting and analysis related to receivables, cash application, and customer account health
- Develop, document, and maintain collections SOPs, dunning workflows, and escalation procedures
- Recommend improvements to credit, hold, and collections policies that support cash recovery and reduce financial risk
- Identify manual processes that create delay and help stand up automation where appropriate
- Support scalable AR operations as the business grows
- Bring a continuous improvement mindset to collections, reporting, documentation, and cross-functional workflows
Skills
- 4+ years of progressive experience in accounts receivable, collections, cash application, or related finance operations roles
- Demonstrated track record of reducing DSO and recovering aged balances
- Deep working knowledge of the order-to-cash cycle and the common drivers of stuck cash across billing, disputes, and cash application
- Strong understanding of AR aging, account reconciliation, collections cadence, payment application, and customer dispute resolution
- Proficiency with NetSuite
- Advanced Excel skills, including VLOOKUPs, pivot tables, and analysis of large AR aging datasets
- Strong comfort working with financial data, account detail, and collections reporting
- Ability to identify root causes, spot trends, and turn analysis into practical action
- Strong customer-facing communication skills with the ability to be firm on payment while protecting the relationship
- Sound judgment in determining when to follow up, escalate, negotiate, or involve internal partners
- Ability to communicate clearly and professionally across email, phone, portals, and internal updates
- Strong emotional intelligence and professionalism in difficult customer conversations
- Service-oriented mindset with a high standard for responsiveness and follow-through
- High attention to detail and strong problem-solving instincts
- Strong ownership mindset with the persistence to chase balances through resolution
- Ability to manage multiple accounts, priorities, and deadlines simultaneously
- Comfort operating with urgency in a fast-paced, growing business
- Strong documentation habits and commitment to accurate, clean account records
- Experience working in technology, SaaS, or software-driven environments
- Familiarity with SuiteBilling and CRM systems
- Bachelor's degree in Accounting, Finance, Business, or a related field
Benefits
- Participation in Dynatron’s Equity Incentive Plan
- Comprehensive health, dental, and vision insurance
- Employer-paid disability and life insurance
- 401(k) with competitive company match
- Flexible vacation policy and 11 paid holidays
- Remote-first culture
- Ongoing professional development opportunities
Company Overview