Note: The job is a remote job and is open to candidates in USA. BayOne is an information technology outsourcing company providing consulting, infrastructure and application outsourcing, and technology solutions. The Accounts Receivable Analyst will manage collections, payment processing, billing inquiries, dispute resolution, cash forecasting, reporting, and account reconciliation while supporting process improvements and automation initiatives.
Responsibilities
- Execute end-to-end collection activities for assigned customer portfolio, following established dunning schedules and escalation procedures
- Proactively contact customers via phone, email, video conferencing, and SMS to secure timely payment of outstanding invoices
- Monitor aging reports and prioritize collection efforts based on balance, risk, and strategic importance
- Document all customer interactions and maintain accurate notes in the ERP/collection system
- Identify at-risk accounts and escalate to management with recommended action plans
- Serve as the primary point of contact for customer billing and payment inquiries
- Respond to customer questions regarding invoices, account balances, payment terms, and payment methods
- Collaborate with Sales and Customer Success teams to resolve complex customer issues
- Maintain professional and positive relationships with customers while achieving collection goals
- Conduct customer calls and video meetings to discuss account status and negotiate payment arrangements
- Process and apply customer payments accurately and timely across multiple payment channels
- Research and resolve payment discrepancies, short payments, and unapplied cash
- Reconcile customer accounts and investigate variances
- Work with banking partners to resolve payment processing issues
- Investigate and resolve billing disputes by coordinating with internal stakeholders
- Process credit memos, adjustments, and refunds in accordance with company policy
- Track dispute trends and provide insights to improve billing accuracy
- Maintain detailed documentation of dispute resolution activities
- Prepare weekly and monthly AR aging reports and collection metrics
- Contribute to cash flow forecasting by providing collection projections
- Analyze AR trends and provide insights on customer payment behavior
- Support month-end close activities including account reconciliations
- Generate ad-hoc reports and analysis as requested by management
Skills
- 3 years of experience in accounts receivable, collections, or related finance role within a SaaS company, preferably a fast growth Tech company
- Strong understanding of AR processes including cash application, collections, and dispute resolution
- Excellent verbal and written communication skills with the ability to interact professionally with customers at all levels
- Experience with ERP systems (Workday, NetSuite, SAP, or similar)
- Proficiency in Microsoft Excel including pivot tables, VLOOKUP, and data analysis
- Ability to work independently and collaboratively in a fast-paced environment
- Experience in B2B
- SaaS or technology company environment
- Experience with collection automation platforms (Tesorio, HighRadius, Bulltrust, Sidetrade, Growfin or similar)
- Familiarity with credit risk assessment and credit management processes
- Experience working in a high-growth or hypergrowth company
- Bachelor's degree in Accounting, Finance, Business Administration, or related field
- Bilingual capabilities are a plus
Company Overview