Note: The job is a remote job and is open to candidates in USA. Peak Credit Union is a credit union focused on serving its members and local communities. The Account Resolution Specialist protects credit union assets and member relationships by managing delinquent accounts, establishing payment plans, collecting payments, recovering collateral, and recommending accounts for charge-off.
Responsibilities
- Manages a high volume of outbound and incoming member calls regarding delinquent and overdrawn accounts. Makes payment arrangements within policy and procedure guidelines
- Contacts members with past due accounts, loans, and Visa's via phone, email and mail to discuss outstanding balances and payments, sets up repayment schedules, and obtain payment from members
- Utilizes knowledge of Bankruptcy, collateral protection insurance (CPI), credit reporting, GAP, mechanical breakdown insurance (MBI), debt protection, repossessions, account/loan maintenance, deceased member accounts, straw loans, and automated clearing house (ACH) setup to work with members effectively
- Completes complex tasks associated with the collection and closure of delinquent accounts, reviews and prepares negative shares report for charge-off. Follows-up on recovery and continued collection efforts of charged off accounts by phone and mail. Reviews and unlocks dormant accounts as needed
- Manages a queue of delinquent accounts and makes recommendations of accounts for repossession or for charge off
- Prepares files for recovery of collateral and submits files to management for voluntary or involuntary repossession approval
- Provides guidance to teammates and branch staff as needed. Assists with training new department staff
- Waives fees on accounts within authorization level
- Reviews internal processes and provides recommendations for improvements to increase efficiencies within the department to better serve members and the credit union
- All other duties as assigned
Skills
- Remote role open to candidates residing in Washington (WA) or Oregon (OR)
- Minimum one (1) year experience in customer service or collection experience required
- Knowledge of federal, state and local laws, statutes, regulations codes and standards related to the area of responsibility
- Knowledge of functional relationship between branches and the loan department
- Knowledge of legal proceedings applicable to collection, repossession, foreclosure, liens, and bankruptcy
- Actively learn by understanding the implications of new and existing information for current and future problem solving and decision-making
- Establish and maintain effective working relationships with area Vice Presidents, Directors, Branch Managers, and employees
- Work with computer-based collection-tracking system
- Analyze and evaluate situations that affect the loan assets of the credit union
- Work extended hours as required or requested by management to complete assigned projects, maintain appropriate staffing levels to provide service levels for member facing jobs or to ensure safety requirements are met
- Knowledge of the Symitar and Temenos systems are preferred
Benefits
- Remote role open to candidates residing in Washington (WA) or Oregon (OR).
- Compensation incentives are available for the hired applicant; incentives are performance based and targets vary by role.
- This position is eligible for Full-Time Regular benefits.
- Medical, dental, vision and life insurance coverage for employees and their eligible family members.
- Medical, Dental, and Vision insurance paid at 100% by the company for employee-only coverage.
- Health Care FSA (HCFSA).
- Health Savings Account (HSA) with employer contributions.
- Dependent Care FSA (DCFSA).
- Life and AD&D insurance.
- 401k plan; employees become eligible to contribute on the first of the month following 60 days of employment.
- Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave on a monthly basis.
- 11 paid holidays throughout the calendar year.
- 1 floating holiday.
- 16 hours of self-care time.
- 16 hours of volunteer time.
Company Overview