Note: The job is a remote job and is open to candidates in USA. Western Governors University is an online university focused on expanding access to higher education through competency-based degree programs. The Account Operations - Specialist supports the university-wide refund process, ensuring accurate and compliant processing, resolving account discrepancies, maintaining records, preparing audit materials, and supporting student retention and satisfaction.
Responsibilities
- Supports university retention and graduation goals
- Processes refunds requested manually or via the system in a timely and efficient manner
- Researches and resolves account discrepancies
- Maintains accurate accounting documents and records
- Ensures compliance with university, state, and federal regulations and procedures
- Attends and participates in meetings as required
- Serves as backup and assists other functions as needed
- Completes any special projects or reports as needed for Supervisor
- Performs other job-related duties as assigned
Skills
- Strong understanding of accounting theory, practices, and procedures
- Strong account analysis experience
- Organized, detailed and deadline oriented
- Ability to think critically and use data to make informed decisions
- Strong work ethic and problem-solving skills
- Excellent written and oral communication skills
- Proficient working knowledge of Microsoft Office applications
- Ability to act and operate independently with minimal direction from manager, as well as participate as a team
- Comfortable working with others over the telephone, have a clear speaking voice and a personable demeanor
- Dedicated to excellent, accurate and efficient customer service
- Ability to perform record-keeping tasks with a high level of accuracy
- High level of integrity and trustworthiness
- Associate's Degree
- 1 year of experience in student accounts, finance, or accounting role, preferably within a higher education setting
- Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager
- This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements
- Bachelor's Degree
- Experience with student information systems (e.g., Banner) and federal aid experience
Benefits
- Eligible for bonuses
- Medical, dental, vision, telehealth and mental healthcare
- Health savings account and flexible spending account
- Basic and voluntary life insurance
- Disability coverage
- Accident, critical illness and hospital indemnity supplemental coverages
- Legal and identity theft coverage
- Retirement savings plan
- Wellbeing program
- Discounted WGU tuition
- Flexible paid time off for rest and relaxation with no need for accrual
- Flexible paid sick time with no need for accrual
- 11 paid holidays
- Other paid leaves, including up to 12 weeks of parental leave
Company Overview
Company H1B Sponsorship