Note: The job is a remote job and is open to candidates in USA. Flosum is a Salesforce-native DevOps platform that helps enterprises manage and accelerate their Salesforce development lifecycle with security, compliance, and efficiency. The Account Manager will own and grow a portfolio of enterprise accounts, managing renewals, expansions, customer relationships, executive reviews, revenue forecasting, and cross-functional customer advocacy.
Responsibilities
- Own a portfolio of accounts, managing the post-sale lifecycle including QBRs, renewals, and expansions
- Build and maintain multi-threaded relationships across economic buyers, executives, and champions within each account
- Proactively identify upsell and cross-sell opportunities and drive net revenue retention above 120%
- Partner with Customer Success Managers to ensure product adoption, time-to-value, and health scores are on track and gross revenue retention above 93%
- Lead executive business reviews and translate platform data into business-relevant insights for C-suite stakeholders
- Forecast renewal and expansion revenue accurately in Salesforce on a monthly and quarterly basis
- Serve as the voice of the customer internally — surfacing product feedback, risks, and opportunities to Product and Leadership
- Navigate complex contract negotiations and procurement cycles with legal and finance stakeholders
Skills
- 6+ years in Account Management, Sales, or a quota-carrying role in B2B SaaS
- Demonstrated track record of meeting or exceeding GRR, NRR, upsell, and renewal targets on enterprise accounts ($100K+ ACV)
- Strong executive presence — comfortable engaging VP and C-level stakeholders in strategic conversations
- Experience managing complex, multi-stakeholder accounts with long sales cycles
- Excellent written and verbal communication skills; ability to build trusted advisor relationships
- Strong commercial acumen — able to construct ROI narratives and business cases for expansion
- Experience working with SaaS platforms, preferably in the Salesforce ecosystem
- Strong understanding of Salesforce (Admin, DevOps, or development lifecycle concepts preferred)
- Salesforce certifications (Admin, Platform App Builder, etc.)
- Experience with Salesforce DevOps tools or release management processes
- Familiarity with CI/CD, version control, or agile development practices
- Background working with enterprise customers
Benefits
- Remote work
Company Overview