Note: The job is a remote job and is open to candidates in USA. Dutchie is a technology platform powering dispensary operations and providing consumers with access to cannabis. As an Account Manager, you will drive customer satisfaction and revenue growth by expanding customer relationships and managing retention within a defined portfolio of accounts.
Responsibilities
- Identify and capitalize on opportunities for upselling and cross-selling within your portfolio of customers
- Develop strategies to expand customer accounts through proactive product recommendations and deepening relationships
- Build strong, long-term relationships with key customers, ensuring satisfaction and loyalty
- Work closely with the Customer Success team and other internal stakeholders to ensure a seamless customer experience
- Drive initiatives that increase adoption, retention, and expansion across your accounts
- Use data and insights to identify risks in your portfolio and take proactive measures to prevent churn
Skills
- 5+ years of experience in account management, sales, or a related customer-facing role, preferably within SaaS or tech industries
- Proven success in driving revenue growth through upselling, cross-selling, and contract renewals, showing commercial expertise in identifying opportunities that meet customer needs and align with business objectives
- Strong track record of building relationships with key stakeholders and delivering customer success, demonstrating curiosity to understand and solve customer challenges
- Ability to work across teams in a dynamic, ambiguous environment, managing multiple priorities and collaborating with others to achieve shared goals
- Quick learner with strong analytical skills, sharp business acumen, and the ability to rapidly grasp complex concepts, assess situations accurately, and implement effective solutions in dynamic environments
- Organizational and time management skills to handle multiple accounts and responsibilities, ensuring that you prioritize high-value opportunities
- Familiarity with CRM tools (e.g., Salesforce) and other sales enablement platforms to manage accounts and track performance
- Strong communication skills with the ability to present solutions clearly and effectively to both technical and non-technical customers
Benefits
- Full medical benefits including dental and vision plans
- Equity packages in the form of stock options to all employees
- Technology (hardware, software, reading materials, etc..) allowance
- Flexible vacation and sick days
Company Overview