Note: The job is a remote job and is open to candidates in USA. CompanyCam is a simple-to-use photo documentation and productivity app for contractors across various industries. They are seeking a driven and customer-focused Account Manager, SMB to help drive growth and expansion of their customer base by identifying upsell opportunities and providing tailored solutions to customers.
Responsibilities
- Lead the growth and expansion of our current customer base by identifying and securing upsell opportunities
- Educate customers on the benefits of upgrading to a higher tier or adding more users to enhance their experience with CompanyCam
- Proactively meet with customers to understand their current processes and identify business challenges
- Perform product demos to showcase features and solutions to potential customers
- Partner with CSM’s to identify growth opportunities within accounts
- Create a pipeline of opportunities and maintain reliable forecasts to ensure consistent growth
- Listen to customer feedback to help inform product and marketing strategies
- Support customer inquiries regarding their accounts, collaborating with CSMs to ensure customers are educated on how to best utilize our platform
Skills
- 3+ years of experience in account management, sales, or similar revenue-generating roles
- A track record of thriving in high-volume, fast-paced environments - you're energized by velocity, not worn down by it
- A career-focused mindset: you're looking to grow and advance, not settle into SMB account management long-term. You see this role as a launchpad
- Highly self-driven and adaptive, with the ability to shift priorities quickly and stay motivated without heavy oversight
- The ability to prioritize value over features, always focusing on how your solution solves customer challenges and meets their needs
- Excellent written and verbal communication skills, with the ability to build strong customer relationships and effectively convey product value
- A growth-mindset, with a focus on learning, embracing challenges, and continuously improving
- A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems
- Experience in SaaS or technology preferred, particularly if you've worked with a high volume of SMB accounts
- Experience with Salesforce is a plus
Benefits
- Commission is uncapped
- Meaningful equity
- Other benefits
Company Overview