Note: The job is a remote job and is open to candidates in USA. Inspira Financial is seeking an Account Manager to manage client relationships and provide coordination and administrative support for assigned accounts. The role serves as the primary contact for client questions, identifies and resolves issues, supports account implementation and service efficiency initiatives, and contributes to customer satisfaction, retention, renewal, and business objectives.
Responsibilities
- Develop a mutually rewarding working relationship with client contacts to ensure renewal of case and retention
- Follow through on outstanding issues to the point of resolution
- Offer creative product and service solutions to address client's evolving needs
- Monitor on an on-going basis client's product lines and services to ensure client's needs are being met
- Execute tactical components of the account team's business plan for customer
- Identifies client specific issues, identifies solutions, and may lead resolution working with other operational areas
- Collaborate with account team members and functional support areas on more complex product or service issues to ensure client's needs
- Collaborate cross-functionally to identify, implement, and monitor the customer's service efficiencies, including performance guarantees
- Collaborate with team members on case installation to manage the integration of client's and internal organizations, ensuring a smooth installation
- Review client key performance metrics and identify opportunities for plan design changes and efficiencies
- 10-15% travel required
- Other duties as assigned
Skills
- 10-15% travel required
- 2-4 years of experience in Account Management or Sale in the Healthcare industry
- Bachelor's Degree in Business, Healthcare Administration, Marketing, or related field
- Excellent analytical skills with a proactive nature
- Strong organization skills with a drive to meet deadlines
- Ability to prioritize numerous tasks
- Problem solving skills
- Clear and concise writing skills to effectively communicate with clients and brokers
- Experience presenting educational material or compelling story to clients
- An affinity for accuracy and efficiency
- Proficiency in Microsoft Excel, Word (including mail merge) and Outlook
- Strong verbal and written communication skills
- An aptitude for prioritization and multi-tasking
- Strong collaboration skills
- A drive to learn and apply new concepts quickly
- Experience with Salesforce CRM preferred
Benefits
- Remote work arrangement
Company Overview