Note: The job is a remote job and is open to candidates in USA. Noah builds the financial infrastructure that connects traditional banks, payment networks, and digital finance. As an Account Manager, you will own and grow relationships with clients, ensuring they successfully onboard and integrate Noah’s stablecoin-powered payment infrastructure.
Responsibilities
- Own day-to-day relationships with a portfolio of strategic clients, serving as their primary point of contact and trusted advisor
- Lead clients through onboarding, implementation, and integration processes, ensuring a seamless and efficient experience from contract signature to go-live
- Partner closely with Engineering and Product teams to support API and payment integrations, troubleshoot issues, and coordinate technical delivery
- Help clients understand and adopt Noah’s stablecoin payment infrastructure, ensuring they maximise platform value and capabilities
- Act as the bridge between Sales, Product, Engineering, Operations, and Compliance to ensure exceptional client execution and communication
- Coordinate onboarding requirements including KYC, compliance, operational setup, and risk reviews in partnership with internal teams
- Drive client satisfaction, retention, platform adoption, and long-term account growth through proactive relationship management
- Identify upsell, cross-sell, and expansion opportunities across existing accounts and strategic partnerships
- Monitor account health, payment volumes, usage trends, and engagement metrics to proactively identify risks and growth opportunities
- Resolve operational and technical issues quickly and effectively, maintaining trust and accountability throughout
- Gather customer feedback and market insights to influence product roadmap, operational improvements, and customer experience enhancements
- Support clients during launches, new corridor rollouts, and product expansions across international payment flows
- Build strong relationships with both business and technical stakeholders, from founders and finance teams to product managers and engineers
Skills
- Experience in Account Management, Customer Success, Partnerships, Solutions Engineering, or Relationship Management within fintech, payments, infrastructure, SaaS, or technology-led businesses
- A self-starter who is highly organised, proactive and accountable, with strong attention to detail and execution
- Excellent stakeholder management skills across both technical and non-technical audiences
- Strong communication, problem-solving, and project management abilities
- Commercial mindset with proven experience growing accounts and driving customer expansion opportunities
- Comfortable operating in a fast-paced startup environment with evolving priorities and high ownership
- Ambitious and driven, with a strong desire to help build and scale a category-defining global payments company
- Naturally customer-centric, with a passion for delivering exceptional client experiences and building long-term partnerships
- Strong understanding of payments, fintech infrastructure, APIs or stablecoin/crypto ecosystems preferred
- Experience managing technical onboarding or supporting customer integrations with engineering teams is preferred but not essential
Company Overview