Note: The job is a remote job and is open to candidates in USA. Acentra Health is hiring an Account Manager, Mid to manage and support a portfolio of federal contracts. The role serves as a primary client contact, oversees contract performance and deliverables, coordinates internal teams, and supports client relationships, implementations, reporting, and growth opportunities.
Responsibilities
- Manage and oversee the overall work performance of assigned contract(s)
- Strong relationship building and stakeholder management skills
- Ability to manage complex pipelines and forecasting with the ability to develop and implement strategic plans to manage and grow client programs
- Proven history in successfully managing multiple projects/client contracts utilizing project management methodologies
- Identify current and future service requirements by establishing personal rapport with key individuals who understand service requirements
- Possess deep knowledge and understanding of federal business, FAR regulations, procurement processes, federal budgeting, and acquisitions process
- Serve as subject matter expert to clients by providing product and service functionality training
- Demonstrated ability to independently conduct EAP orientations and attend health fairs
- Communicate regularly with clients to provide operational updates, product updates, technical support and other account-related needs
- Work directly with operations and interdepartmental teams to ensure adherence to contract requirements and Service Level Agreements
- Track progress towards deliverables and operational milestones to provide weekly, monthly, quarterly, and annual updates to client points-of contact and management for review
- Prepare and maintain monthly operational reports required for delivery to clients based on utilization and contract performance in operational areas associated with the management of contracts
- Provides billing information to finance department to ensure accurate and timely payment from clients
- Responsible for gathering information associated with business requirements and proposals for clients and presenting the information to the company’s management for pricing strategy
- Coordinate ad-hoc requests with the appropriate operational group and provide deliverables directly to the client
- Facilitate the implementation process, connect operations, finance, and clinical areas to the new client points of contact. Serve as key member of the implementation team, acting as implementation manager as needed
- Work directly with the capture and growth team to identify sales and new business opportunities within current federal client base
- Experience with solicitations and Request for Quotations (RFQ)
- 20%-25% Local travel between federal sites per year
Skills
- Master's degree from an accredited college or university in behavioral or mental health field
- Three (3) years of direct experience providing account management services
- Two (2) years of direct experience conducting training as it relates to workplace and/or behavioral health issues
- Minimum of 2 years of experience working with law enforcement and military
- Minimum of 3 years of experience with business process analysis and improvements services to federal clients or federal contractors
- Interface with the federal government to ensure client satisfaction
- Ensure overall compliance with all contracts and task order requirements and quality standards
- Possess excellent customer service, strategic planning, and implementation skills
- Knowledge of Information Security Technology systems and applications
- Strong knowledge of Microsoft products
- Strong analytic and problem-solving skills
- Experience in identifying appropriate business needs of clients
- Strong verbal and written communications
- Excellent presentation and communication skills at all levels (staff, executive suite and external clients)
- High organizational and tracking skills
- Knowledge of U.S. healthcare industry with concentrated focus in EAP and Worklife
- Demonstrated high level achievements in client relationship building, and incident escalation management
Benefits
- Comprehensive health plans
- Paid time off
- Retirement savings
- Corporate wellness
- Educational assistance
- Corporate discounts
- Remote within the United States
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