Note: The job is a remote job and is open to candidates in USA. On Location is a global leader in premium experiential hospitality, providing ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, fashion, and culture. The Account Manager, League One Volleyball, will oversee individual, group, and administrative travel for LOVB while providing exceptional service to coaches, athletes, and staff. The role manages travel bookings, contracts, itineraries, client relationships, customer service, and emergency traveler support.
Responsibilities
- Arrange all aspects of individual travel including GDS domestic air, hotel, and car bookings
- Arrange all aspects of athletic team travel including group contract air, group hotel block, and charter bus bookings
- Calculate and perform exchanges including group and individual travel
- Manage group hotel and bus contracts and invoicing to meet monthly deadlines
- Provide excellent customer service to both external and internal customers via phone and email correspondence
- Manage client relationships (both internal and external) as it relates to work assigned
- Provide emergency and after-hours service to travelers, especially during peak client event months
- Coordinate communication of traveler itineraries and changes with client
- Know and properly use: airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts
- Accurately and timely data management
- Remain informed of all airline rules and regulations and current affairs
- Maintain a professional working relationship with the clients while representing the Company
Skills
- Proven record of successful relationship building and maintence
- Knowledge of Sabre or similar GDS
- Knowledge and experience of the airline industry
- Individual and group booking experience and knowledge
- Understanding of visa and country legal document requirements
- Knowledge of general office PC-based programs, including Microsoft Office 365
- Strong judgment and decision-making skills
- Exceptional communication skills, both written and verbal
- Ability to produce accurate work under the stress of and meet ticketing deadlines
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid time off
- 401k plan
- Short- and long-term incentives, as applicable
- Growth and developmental opportunities
- Health care
- Retirement benefits
- Vacation
- Additional paid time off
- Additional offerings
Company Overview