Note: The job is a remote job and is open to candidates in USA. Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. The Account Manager will support the Liquid Bulk Logistics account management team by retaining and growing relationships with strategic liquid bulk accounts, ensuring client satisfaction, and identifying cross-sell opportunities across Odyssey's full portfolio of services.
Responsibilities
- Act as the primary point of contact for assigned Bulk Managed Services and Tank Intermodal accounts, ensuring their needs are met and expectations exceeded
- Build strong, lasting relationships with key stakeholders — particularly supply chain, procurement, and operations contacts — involved in liquid bulk shipping decisions
- Identify opportunities for cross-selling Odyssey's broader portfolio (Intermodal, Trucking/Brokerage, Warehousing, and Technology Services) to enhance client value and drive profitability
- Analyze liquid bulk market trends and client data to identify retention and expansion opportunities, and develop strategic account plans that strengthen retention, expand wallet share, and grow revenue
- Collaborate with the Director, Account Management, Operations, and Sales to develop and execute account plans that meet client requirements
- Address client issues promptly and advocate for client needs internally, ensuring feedback informs service improvements
- Track and analyze account performance metrics, providing regular updates on retention, expansion, and cross-sell performance to leadership
- Ensure accurate, timely entry of account-related information in Salesforce, and represent Odyssey's liquid bulk capabilities in client meetings and presentations
Skills
- Bachelor's degree in Business, Logistics, or a related field
- 3-5 years of experience in account management, sales, or customer service within bulk liquid logistics, chemicals, tank intermodal, or related supply chain industries
- Strong relationship management skills, with a proven track record of growing client accounts and driving high levels of collaboration with internal and external stakeholders
- Excellent analytical, verbal, written, and presentation skills, with proficiency in Salesforce, PowerPoint, Excel, and other MS Office tools
- Detail-oriented and organized, with the ability to work independently and collaboratively in a fast-paced environment, and to proactively identify and resolve issues
- All applicants must be currently authorized to work in the United States
Benefits
- A choice of medical plans with FSA and HSA options
- Dental Insurance
- Vision Insurance
- Company-paid Life and Disability Insurance
- 401(k) Plan with Company Match
- Paid Time Off (PTO) and Company Holidays
- Employee Assistance Program
- Company Health & Wellness Program
- Discounts with Preferred Vendors
Company Overview