Note: The job is a remote job and is open to candidates in USA. TeamSnap is a sports and communication platform dedicated to enhancing youth sports experiences. They are seeking an Account Manager to build strong relationships with large market sports organizations, focusing on customer retention, product adoption, and account expansion.
Responsibilities
- You’ll manage a portfolio of accounts and be responsible for establishing strong relationships and hitting retention goals
- You’ll be running a variety of engagement campaigns into your portfolio of accounts to identify challenges, educate customers, and create growth opportunities
- You’ll run demos of TeamSnap platforms to show the value of new products or add-ons
- You’ll use data analysis to assemble account plans, evaluate your business, drive the strategy, and communicate the results
- You’ll drive a value-based sales process, uncovering customer needs through deep discovery and customized demonstrations of the specific capabilities of the product and/or processes that will solve the customer's needs
- You’ll optimize your sales toolkit to produce the best possible full sales cycle conversion rate & close ratio
- You’ll serve as the "Voice of the Customer" internally, escalating product feedback that will address the needs of our customers to ensure proper product prioritization
Skills
- Minimum 0-3 years in Customer Success Relationship Management or Account Management, preferably in a SaaS environment
- Proven track record of hitting sales quotas
- Ability to travel occasionally, including but not limited to our annual company meeting, periodic sales team meetings throughout the year, potential trade shows, and potential client visits
- Strong B2B relationship management skills
- Consultative sales approach
- Deep understanding of the unique operational dynamics within modern youth soccer and large scale sports organizations
- Motivated - You get excited about exceeding business sales goals
- Strong Business Acumen - You understand our customers goals and operations and how TeamSnap can add value to their organizations
- Resilient - A hunter mentality who doesn't get upset easily with the word 'no'. Experience with cold calling is a big plus
- Resourceful - You're not afraid to take initiative but also ask for guidance when needed
- Customer Focused - You have compassion and care for the customer experience
- Collaborative - You believe in 'we' before 'I' and love to celebrate wins together
- Sports industry experience
Benefits
- We're proud to be remote-first.
- Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary)
- 100% premium coverage of medical/dental/vision for you and your family
- 401K to help you invest for the future
- $1,500 annual learning and development stipend
- Travel to fun locations for all-company meetings and team events
- Generous home office allowance to set you up for success
- TeamSnap SWAG to our store upon starting and a $50 credit on every work anniversary thereafter
- A monthly stipend reimbursement for health & wellness and so much more!
Company Overview