Note: The job is a remote job and is open to candidates in USA. Sinch provides a Customer Communications Cloud that helps businesses connect with customers through mobile messaging, voice, and email. The Account Manager III will drive revenue growth across strategic enterprise accounts by expanding product adoption, identifying cross-sell opportunities, developing account growth plans, and building executive customer relationships. The role also manages sales pipelines, communicates solution value, negotiates commercial agreements, and collaborates with internal teams to strengthen customer partnerships.
Responsibilities
- As an Account Manager at Sinch, you will be responsible for driving revenue growth across a portfolio of strategic enterprise customers. Your primary focus will be expanding customer investment through increased product adoption through cross-sell opportunities while uncovering new ways to help customers achieve their business objectives. As a trusted advisor, you will build executive relationships, identify growth opportunities, and position Sinch's portfolio to deliver measurable business value and long-term success
- You will develop and execute strategic account growth plans designed to maximize wallet share and increase customer lifetime value. By uncovering whitespace opportunities, aligning Sinch's solutions to evolving customer needs, and collaborating across internal teams, you will deliver impactful solutions that drive revenue growth while strengthening long-term customer partnerships
- Demonstrates the ability to consistently grow existing customer revenue by expanding product adoption, identifying whitespace opportunities, and increasing wallet share across the Sinch portfolio. Develops and executes strategic account growth plans that align customer business objectives with Sinch solutions, driving cross-sell to deliver long-term revenue growth
- Identifying, organizing, and managing sales opportunities throughout the pipeline to prioritize efforts, forecast revenue accurately, and maintain a healthy pipeline. Focuses on maximizing growth opportunities, driving pipeline progression, and consistently delivering revenue objectives
- Effectively communicates the value of Sinch's solutions by aligning capabilities to customer business objectives, articulating measurable outcomes, and securing stakeholder buy-in through compelling business value
- Proactively identifies, engages, and develops new opportunities within existing accounts and targeted prospects using a variety of sales strategies and tools. Leverages referrals, strategic outreach, social selling, and customer insights to build pipeline and accelerate growth
- Leads commercial negotiations that achieve mutually beneficial outcomes by balancing customer objectives with business goals. Demonstrates strong commercial acumen, manages objections effectively, and drives agreements that maximize long-term value
- Maintains a deep understanding of industry trends, competitive dynamics, customer challenges, and market opportunities. Applying this knowledge to identify growth opportunities, anticipate customer needs, and position Sinch solutions strategically
Skills
- A minimum of 5 years of related experience with a bachelor's degree; or equivalent experience
- Experience in high value mid-market direct sales in the technology sector
- Proven track record of consistently growing existing books of business through strategic account expansion, increased product adoption, and revenue growth
- Strong leadership and mentoring skills with the ability to inspire cross-functional teams
- Exceptional communication, negotiation, and problem-solving skills
- This role is primarily remote, but candidates must reside near one of our hub locations for occasional collaboration: Atlanta, GA; Chicago, IL; San Antonio, TX; Denver, CO; Seattle, WA
Benefits
- Comprehensive medical, dental, and vision plans.
- Supplemental plans, including access to telehealth for all participants.
- Free virtual counseling resources through the global Employee Assistance Program.
- Roth and Pre-tax 401(k) options, including an employer match for all participants.
- Generous paid time off program.
- Paid parental leave and family planning support.
- Flexible remote work offerings.
- Paid time off to support a volunteer program of your choice.
- Discounts on retail, entertainment and more through the Reward+ program.
- Commission plan with a target commission opportunity equal to 45% of annualized base salary, subject to the terms of the applicable commission plan.
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