Note: The job is a remote job and is open to candidates in USA. Cision is hiring an Account Manager I to own and grow an assigned customer base by driving expansion ARR and net revenue retention. The role leads renewals, identifies upsell and cross-sell opportunities, and manages customer relationships through structured, workflow-enabled engagement.
Responsibilities
- Own and deliver expansion ARR and renewal outcomes within assigned accounts
- Identify, qualify, and close upsell and cross-sell opportunities aligned to customer value and portfolio fit
- Lead renewal strategy and execution, ensuring retention and appropriate pricing discipline
- Manage a high-volume install base using structured outreach, automation tools, and defined engagement cadences
- Execute shorter sales cycles across transactional to moderate complexity opportunities
- Build account plans focused on wallet-share growth and product adoption
- Maintain accurate forecasting and CRM documentation for expansion and renewal pipeline
- Coordinate cross-functional engagement with CX, Product, and Solutions teams while retaining commercial ownership
- Transition accounts requiring higher complexity handling to appropriate segment leaders when applicable
- Perform other duties and responsibilities as required to support business needs
Skills
- Typical experience: 3+ years in related role or experience
- Actual experience may vary depending on role complexity, geography, and internal development opportunities or a comparable mix of training, education, and experience
- Experience in account management, commercial growth, or expansion-focused sales roles
- Demonstrated ability to manage recurring revenue relationships
- Strong discovery and value articulation skills
- Experience using CRM systems and structured sales methodologies
- Education: University degree preferred
- Experience managing high-volume account portfolios
- Experience in subscription-based or recurring revenue environments
- Familiarity with renewal and expansion sales frameworks
Benefits
- May be performed in an office, remote, or hybrid work environment, depending on business needs and applicable work arrangements.
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