Note: The job is a remote job and is open to candidates in USA. WebPT provides software solutions that empower rehabilitation therapy professionals and practices. The Account Manager I owns customer relationships, retention, and revenue growth for an assigned portfolio by guiding customers on best practices, driving product adoption, and identifying upsell opportunities. The role also manages customer health, builds stakeholder relationships, and coordinates internally to resolve issues and improve the customer experience.
Responsibilities
- Achieve assigned sales quota by identifying, nurturing, and closing cross-sell and upsell opportunities within your assigned portfolio of customers
- Ensure achievement of sales targets for RCM service adoption and expansion within your assigned portfolio by identifying opportunities and partnering with your RCM Sales colleague to nurture and close deals
- Achieve high net revenue retention and logo retention across your portfolio
- Monitor member health to proactively identify churn risks and intervene before dissatisfaction escalates
- Address escalations promptly, collaborating with leadership to create and communicate corrective action plans
- Serve as the primary point of contact for assigned members, ensuring quality service, satisfaction, and retention
- Build long-term relationships with key stakeholders, including C-suite and operational leadership
- Collaborate with internal teams, including Product, Support and RCM Sales to ensure seamless delivery of services
- Act as the voice of the member internally, surfacing feedback, advocating for needs, and coordinating resolution of complex issues
- Develop and deploy one to many approaches with subsets within the assigned portfolio (Webinars, email campaigns, product workshops)
Skills
- BA or BS degree
- This position requires approximately 25–30% travel to client sites and company events
- Possess a growth mindset—be resourceful, results-oriented, hands-on, accustomed to working with a team, and comfortable contacting and, more importantly, connecting with customers
- Experience working in Salesforce, Gong, Salesloft, Gainsight, or similar CRM and sales/revenue
- Proven ability to manage relationships across multiple levels of an organization, including executive and financial stakeholders
- Work well autonomously while being a highly contributing member of the team, delivering results beyond expectations
- Exude confidence. Know your stuff and talk about it accurately and honestly
- Actively listen to customers, and overcome objections while developing meaningful relationships
- Professional attitude with a proven ability to navigate intense situations under pressure when they arise
- Be organized, ahead of schedule, communicative, and accountable
- Excellent written and verbal communication, presentation, and problem-solving skills
- Exceptional time management skills and ability to juggle multiple priorities
- Strong writer and speaker: documents, presentations, webinars, and events
- Understanding of operations and day to day processes and procedures of typical SaaS environments: Support Development/QA, SysOps, Onboarding, and other departments
- 3+ years of sales and/or account management experience in the healthcare SaaS market, ideally working with physical therapy or physician practices
Benefits
- Ample Time Off for fun and rest
- Work from nearly anywhere in the US
- Time Off to make an impact through volunteering
- Multiple Employee Resource Groups (ERGs)
- Health, Dental, Vision, 401k, HSA, any many other benefits
- Authenticity and Acceptance
Company Overview