Note: The job is a remote job and is open to candidates in USA. Lightcast is a global leader in labor market insights that helps organizations build and develop their people, institutions, companies, and communities. The Account Manager I will manage a portfolio of customer accounts, strengthen relationships, support customer success, oversee renewals, identify growth opportunities, and collaborate cross-functionally to deliver an exceptional customer experience.
Responsibilities
- Build and maintain strong relationships with an assigned portfolio of customer accounts
- Partner with customers to understand their goals and deliver solutions that drive success
- Manage account renewals and identify cross-sell and upsell opportunities
- Support customer onboarding, adoption, and overall account health
- Collaborate with Sales, Customer Success, and internal teams to resolve customer needs
- Conduct customer meetings and presentations that communicate value and insights
- Maintain accurate account documentation and manage multiple priorities in a fast-paced environment
- Use customer feedback and data to strengthen relationships and drive business outcomes
Skills
- - 2+ years of experience in Account Management, Customer Success, Sales, or a related customer-facing role required
- - Experience managing customer relationships, renewals, and growth opportunities
- - Strong communication, presentation, and relationship management skills
- - Analytical, organized, and customer-focused with the ability to manage multiple priorities
- - Proficiency with Microsoft Excel, PowerPoint, CRM platforms, and other business productivity tools
- - Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent experience preferred
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