Note: The job is a remote job and is open to candidates in USA. Clarivate is a company that focuses on driving research excellence in the higher education sector. They are seeking an Account Manager for Higher Education to lead sales activities, coordinate account plans, and ensure client satisfaction while expanding the company's footprint within academic institutions.
Responsibilities
- Own the assigned territory and individual account plan coordination, working closely with product specialists, trainers, and renewal teams to develop an overall account plan to grow long term revenue
- Influence and motivate others in a matrixed sales organization (particularly those who do not directly report to the Account Manager) to support and drive towards shared goals
- Focus on new and renewal business as part of expanding Clarivate’s footprint within the account; typically serves as primary point to engage client
- Lead RFP coordination and development as needed; seeking opportunities to unite multiple RFP or current investments and collaborating with product specialists as appropriate
- Manage full portfolio forecast (renewals and new business) including specialty products and content; works closely with product specialist and support teams to ensure forecast accuracy
- Maintain a good working knowledge of products especially in core content where there are no specialists
- Lead content demonstrations, engaging product specialists as appropriate for product-specific demonstrations
- Maintain awareness of all proposals, and as account plan warrants may lead discussion with client
- Ensure account plan is making progress and is aligned to other objectives in the account
- Manage the overall health of the account; coordinating routine checkpoints, handling business reviews, participating in new product roadmap discussions, and engaging in client meetings
- Ensure client satisfaction and issues are resolved; relying on product specialists to drive specialty product issues and working with colleagues in customer services and technical support
- Enter leads and new activity into SalesForce.com to ensure collaboration and full communication
Skills
- Bachelor's degree in a related field
- 5+ years of experience as a direct field sales professional
- Experience selling into ed tech or academia accounts
- Experience selling directly to libraries is highly preferred
- Advanced degree in Library Science or related field
- Experience with MS Office (Excel, Word and PowerPoint) and technical troubleshooting tools
- Certifications pertinent to the sales profession
- Previous experiences with Salesforce or similar tools
Benefits
- Incentive or bonus earnings
- Medical
- Dental
- Prescription drug
- Life insurance
- 401k with match
- Long term disability coverage
- Vacation
- Sick time
- Volunteer time
- Discount programs
Company Overview