Note: The job is a remote job and is open to candidates in USA. Academian Inc is seeking an experienced Account Manager with a strong background in managing consulting and technology services relationships across clients. The Account Manager will manage strategic client relationships and drive successful technology delivery engagements, acting as the primary client interface to ensure seamless execution of consulting and professional services initiatives.
Responsibilities
- Manage and grow relationships with Higher Education and EdTech clients
- Serve as the primary point of contact for enterprise accounts and multi-stakeholder engagements
- Own SOW-based consulting and technology delivery engagements from initiation through execution
- Support the delivery of client-focused solutions and strategic initiatives
- Monitor account performance, adoption metrics, and client satisfaction
- Manage escalations, resolve issues proactively, and ensure service excellence
- Identify opportunities for account growth, retention, and strategic partnerships
- Provide industry insights on Higher Education, digital learning, workforce solutions, and EdTech trends
- Prepare and present account performance reports, program metrics, learner impact data, and engagement insights
- Monitor market developments and competitive landscape
- Provide market insights and recommendations to leadership
Skills
- 8+ years of experience in Account Management, Client Success, Consulting Services, Technology Delivery
- Relevant experience in diverse domains
- Experience in consultative selling, solution sales, product sales, or professional/service consulting engagements
- Strong stakeholder management and consultative engagement skills
- Experience managing enterprise accounts and complex client engagements
- Experience with learning technologies, Learning Management Systems (LMS), AI-enabled learning technologies (such as adaptive learning platforms, learning analytics, AI-powered content recommendation engines, generative AI-based learning assistants, and personalized learning solutions), and digital learning ecosystems
- Bachelor's degree in technology, Business, Education, Marketing, Communications, or a related field
- Candidates must be authorized to work in the United States
- Experience in EdTech, Higher Education, Learning Services, Workforce Solutions, or Digital Transformation environments will be an added advantage
Benefits
- This is a fully remote position.
- Travel up to 25% may be required based on client and business needs.
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